Genesys Cloud (formerly PureCloud)

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External contacts with National number format

  • 1.  External contacts with National number format

    Posted 15 days ago
    Hi,

    A customer use national format on his Salesforce database. PureCloud receive and populate external contacts from there.
    And when a known customer call PureCloud, his number is not recognized.

    Is there a way to convert the phone format ? If it's only for the external contacts imported from Salesforce, that's the best.

    Thanks by advance.
    Best regards,
    #Integrations
    #SystemAdministration
    #Telephony

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    Nicolas Ichah
    Coverage-Communication
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  • 2.  RE: External contacts with National number format

    GENESYS
    Posted 13 days ago
    The import just brings in whatever is in Salesforce, so if you want the format changed you will need to do it there.

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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