Hi,
A customer use national format on his Salesforce database. PureCloud receive and populate external contacts from there.
And when a known customer call PureCloud, his number is not recognized.
Is there a way to convert the phone format ? If it's only for the external contacts imported from Salesforce, that's the best.
Thanks by advance.
Best regards,
#Integrations#SystemAdministration#Telephony------------------------------
Nicolas Ichah
Coverage-Communication
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