Hi all, 

I am currently researching on how does Genesys Cloud is able to stream interaction data to Kafka. Other than writing a scheduled batch download and upload script externally, does anyone else have experience or suggestions when it comes to this requirement?
#Integrations
#Reporting/Analytics
#Unsure/Other

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Jin Huey Boey
ITApps Sdn Bhd
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I would investigate the new EventBridge integration Genesys is about to come out with to allow constant steaming of large amounts of conversation data to any data warehouse. 

https://help.mypurecloud.com/articles/about-the-amazon-eventbridge-integration/

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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 01-19-2021 11:51
From: Jin Huey Boey
Subject: Integration to Apache Kafka

Hi all,

I am currently researching on how does Genesys Cloud is able to stream interaction data to Kafka. Other than writing a scheduled batch download and upload script externally, does anyone else have experience or suggestions when it comes to this requirement?
#Integrations
#Reporting/Analytics
#Unsure/Other

------------------------------
Jin Huey Boey
ITApps Sdn Bhd
------------------------------