Genesys Cloud (formerly PureCloud)

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Integration to Apache Kafka

  • 1.  Integration to Apache Kafka

    Posted 01-19-2021 11:52
    Hi all,

    I am currently researching on how does Genesys Cloud is able to stream interaction data to Kafka. Other than writing a scheduled batch download and upload script externally, does anyone else have experience or suggestions when it comes to this requirement?
    #Integrations
    #Reporting/Analytics
    #Unsure/Other

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    Jin Huey Boey
    ITApps Sdn Bhd
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  • 2.  RE: Integration to Apache Kafka

    Top 25 Contributor
    Posted 01-24-2021 18:54
    I would investigate the new EventBridge integration Genesys is about to come out with to allow constant steaming of large amounts of conversation data to any data warehouse.

    https://help.mypurecloud.com/articles/about-the-amazon-eventbridge-integration/

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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