Genesys Cloud (formerly PureCloud)

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Integration to Apache Kafka

  • 1.  Integration to Apache Kafka

    Posted 01-19-2021 11:52
    Hi all,

    I am currently researching on how does Genesys Cloud is able to stream interaction data to Kafka. Other than writing a scheduled batch download and upload script externally, does anyone else have experience or suggestions when it comes to this requirement?

    Jin Huey Boey
    ITApps Sdn Bhd

  • 2.  RE: Integration to Apache Kafka

    Top 25 Contributor
    Posted 01-24-2021 18:54
    I would investigate the new EventBridge integration Genesys is about to come out with to allow constant steaming of large amounts of conversation data to any data warehouse.

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect