Genesys Cloud CX

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Unique Chat Link on Specific Web Pag

  • 1.  Unique Chat Link on Specific Web Pag

    Posted 3 days ago
    We recently launched an open order tracker search for customers. We point customers to this in our chat bot and have a chat widget that does the same. We want to put in a customized chat link that will point customers to a chat queue if they have questions or issues. We want to avoid the customers that use this order tracker to begin the whole entire chat experience all over again.
    #ArchitectureandDesign

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    Matthew Aubin
    Raymour & Flanigan Furniture
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