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  • 1.  Downgrade Licenses

    Posted 05-20-2020 08:41
    Does anyone know if we downgrade from PC 3 to PC 1, do we have to reassign the roles to the existing users, or do they just change in the backend and re-associate appropriately to the already assigned users? 
    @George Ganahl

    Angelia Harper
    Avtex Solutions, LLC

  • 2.  RE: Downgrade Licenses

    Posted 05-20-2020 10:12
    The permissions within roles are what determine the license level associated with the role, not the level of license in the subscription.

    So, if there are Roles which require a PureCloud 3 license (especially custom roles) you will need to go through all of them and adjust the permissions to conform to the new level of license in the subscription.

    I don't know for sure what will happen...there are default Roles which are tied to the level of Genesys Cloud licensed, so they might just go away and you don't have to worry about those ones, or they might stay until removed form all the users that have them assigned. Same for permissions in custom roles tied to the license level in the subscription.

    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant

  • 3.  RE: Downgrade Licenses

    Posted 05-20-2020 10:25
    Thanks George. I will let you know what happens then ;)

    Angelia Harper
    Avtex Solutions, LLC

  • 4.  RE: Downgrade Licenses

    Posted 09-25-2023 05:16

    Hi Angela, 

    We are a Genesys partner in Europe and we have a similar issue to your message posted in 2020.

    Our client is transitioning from GCX2 + WEM Add-on to GCX1 + Digital Add-on.

    How did the downgrade process go back then? 

    Were the permissions associated with their old subscription removed? Or did you have to remove them from user profiles?

    Thank you

    Mentat Conseil SAS

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