A place to ask questions, connect with others, and stay in the know
We are a Genesys partner in Europe and we have a similar issue to your message posted in 2020.
Our client is transitioning from GCX2 + WEM Add-on to GCX1 + Digital Add-on.
How did the downgrade process go back then?
Were the permissions associated with their old subscription removed? Or did you have to remove them from user profiles?
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.