Genesys Cloud (formerly PureCloud)

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Downgrade Licenses

  • 1.  Downgrade Licenses

    Top 25 Contributor
    Posted 10 days ago
    Does anyone know if we downgrade from PC 3 to PC 1, do we have to reassign the roles to the existing users, or do they just change in the backend and re-associate appropriately to the already assigned users?
    @George Ganahl
    #SystemAdministration

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    Angelia Harper
    Avtex Solutions, LLC
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  • 2.  RE: Downgrade Licenses

    GENESYS
    Posted 10 days ago
    The permissions within roles are what determine the license level associated with the role, not the level of license in the subscription.

    So, if there are Roles which require a PureCloud 3 license (especially custom roles) you will need to go through all of them and adjust the permissions to conform to the new level of license in the subscription.

    I don't know for sure what will happen...there are default Roles which are tied to the level of Genesys Cloud licensed, so they might just go away and you don't have to worry about those ones, or they might stay until removed form all the users that have them assigned. Same for permissions in custom roles tied to the license level in the subscription.

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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  • 3.  RE: Downgrade Licenses

    Top 25 Contributor
    Posted 10 days ago
    Thanks George. I will let you know what happens then ;)

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    Angelia Harper
    Avtex Solutions, LLC
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