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  • 1.  Option To Enable Secure Pause For DID interactions

    Posted 09-16-2019 09:41

    Would it be feasible to add the "secure pause" action to the "Calls" section of PureCloud, currently it is applicable for the "interactions" section? Or any insight on alternative options? We would like for the agents that have DID assignment numbers to be able to utilize secure pause during an interaction if needed. 


    #Telephony

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    Bessy Medina
    Akyta, Inc.
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  • 2.  RE: Option To Enable Secure Pause For DID interactions

    GENESYS
    Posted 09-16-2019 10:24
    That is an enhancement request, so you can enter a new idea on the Ideas Lab: https://purecloud.ideas.aha.io/ideas

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    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
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    Original Message


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