Hi
This is great. I've been exporting data yesterday and this was really timely release for me.
I didn't come across any partial results issue, but I did have a problem exporting data for a particular period. There was an error reading 'Failed to create export'. I was exporting all transactions by month going back to launch, but Oct 2018 wouldn't export. September 2018 would. I ended up exporting October in parts, which worked.
Is there a size limit, or something else, explaining this?
Thanks again
John
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John Coyne
FirstCare Ltd.
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Original Message:
Sent: 10-30-2019 10:56
From: Maisey Harris
Subject: Interaction View - question
Interactions export is now available! You should now find the download button in your Interactions, Agent Interactions, and Queue Interactions views if you have Analytics > Data Export > All permissions. Check out the Resource Center for more information: https://help.mypurecloud.com/articles/interactions-view/.
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Maisey Harris
Development Group Manager, Analytics UI & Reporting
Genesys
Original Message:
Sent: 08-16-2019 11:20
From: Darlene Oordt
Subject: Interaction View - question
It's currently in development and a high priority for the team. We are targeting 2H 2019.
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Darlene Oordt
Sr Director, Product Management
Genesys - Employees
Original Message:
Sent: 08-16-2019 10:34
From: George Ganahl
Subject: Interaction View - question
@Darlene Oordt or @Donald Huovinen? ​​​
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George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
Original Message:
Sent: 08-16-2019 10:21
From: John Coyne
Subject: Interaction View - question
Hi, was there an update on the planned release of an export for interactions view ?
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John Coyne
FirstCare Ltd.
Original Message:
Sent: 12-13-2018 09:17
From: Don Huovinen
Subject: Interaction View - question
Export of Interactions View is planned for Q1 2019.
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Don Huovinen
Genesys - Employees
Original Message:
Sent: 12-11-2018 04:48
From: Mariusz Pachocki
Subject: Interaction View - question
Hi Don,
>We are working to allow the Interactions View to exported as a CSV
What is expected availability date for interaction export?
Rgds
Mario
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Mariusz Pachocki
CGI ISMC Polska Sp. z o.o.
Original Message:
Sent: 12-05-2018 19:14
From: Don Huovinen
Subject: Interaction View - question
We are working to allow the Interactions View to exported as a CSV so that you could use common tools such as Excel to be able to sort upon any fields including ANI. We do not have any plans to add in sorting by ANI. You can filter by ANI but not sure if this helps.
I've seen sorting by ANI it in the context of trying to understand FCR and/or challenges which have resulted in repeat calls. This usually requires more data exploration to understand the initial call routing, queues/skills, disposition and how this compared to subsequent calls so that you can understand if this was truly a repeat call, an event cluster or something unrelated. I'd be interested to understand your use case and what you are looking to track.
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Don Huovinen
Genesys - Employees
Original Message:
Sent: 12-04-2018 09:51
From: Mariusz Pachocki
Subject: Interaction View - question
Hi,
Are there any plans to add sorting by ANI in the Interaction View?
There is just sorting by Date available now.
#Reporting/Analytics
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Regards
Mario
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