Trisha,
Salesforce doesn't provide us with a mechanism to highlight that there is a new version of a managed package available. To determine if there's a newer version of the package available, compare the installed version under "Setup->Installed packages" to the currently released version in the AppExchange listing:
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N30000000pvMdEAI . The current version is v4.0.
Additionally, it's worth noting that we release new versions of the managed package to either add a new configuration option within the call center or to update our managed code for API integrations back in to the genesys cloud platform (i.e. email routing, campaign management, or the SDK). If you're not specifically looking for these new features/configuration options or updates to the managed code, then there's no need to update the managed package.
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Richard Schott
Genesys - Employees
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Original Message:
Sent: 04-05-2021 10:38
From: Trisha Roskom
Subject: Latest Version of Genesys Cloud for Salesforce (Managed)
Thanks, Matt! How can I tell if my version (3.13) is the latest version of the PureCloud for salesforce widget?
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Trisha Roskom
Koch Business Solutions
Original Message:
Sent: 04-05-2021 10:29
From: Matt Lawson
Subject: Latest Version of Genesys Cloud for Salesforce (Managed)
Hey Trisha,
Here are the instructions that I have been providing for finding your Genesys Cloud version:
1) Sign into the application and then to to the "help" button in the bottom left corner of the screen
2) From there, click on the three dots. The next screen will show your current version:
Hope that helps!
Cheers,
Matt
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Matt Lawson
Genesys - Employees
Genesys Community Manager
Original Message:
Sent: 03-31-2021 18:10
From: Trisha Roskom
Subject: Latest Version of Genesys Cloud for Salesforce (Managed)
We have been having some issues with Genesys Cloud for Salesforce (managed) in our salesforce environment. We have version 3.13. How can I tell if this is the newest version or if I need to upgrade the installed package? Thanks!
#SystemAdministration
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Trisha Roskom
Koch Business Solutions
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