We're migrating CRMs at the end of next month, which means our contact list fields are changing. As a result, I'll need to redo all of my contact list filters. Unfortunately, with the resulting changes in the contact list, I find myself needing more than the maximum 10 condition system limitation for  contact list filters. I'm looking at least 15 conditions being necessary. Wondering if others have found themselves in a similar predicament and, if so, how they've been able to work through it. Hoping there is a magic workaround out there. Thanks
#Outbound

------------------------------
Emily Kammerer
Ascendium Education Group, Inc.
------------------------------

Hi Emily, 

There is no workaround for the predicate limit on a contact list filter, but it is a soft limit and you can request for it to be raised. Please open a case with Care and detail to them the use case for requiring more than 10 filter conditions. 

Thanks,

------------------------------
Sean Carter
Senior Software Engineer - Outbound
Genesys
------------------------------

Original Message:
Sent: 12-16-2020 15:15
From: Emily Kammerer
Subject: Contact List Filter Limit

We're migrating CRMs at the end of next month, which means our contact list fields are changing. As a result, I'll need to redo all of my contact list filters. Unfortunately, with the resulting changes in the contact list, I find myself needing more than the maximum 10 condition system limitation for  contact list filters. I'm looking at least 15 conditions being necessary. Wondering if others have found themselves in a similar predicament and, if so, how they've been able to work through it. Hoping there is a magic workaround out there. Thanks
#Outbound

------------------------------
Emily Kammerer
Ascendium Education Group, Inc.
------------------------------

Thanks Sean!

------------------------------
Emily Kammerer
Ascendium Education Group, Inc.
------------------------------

Original Message:
Sent: 12-18-2020 09:49
From: Sean Carter
Subject: Contact List Filter Limit

Hi Emily, 

There is no workaround for the predicate limit on a contact list filter, but it is a soft limit and you can request for it to be raised. Please open a case with Care and detail to them the use case for requiring more than 10 filter conditions. 

Thanks,

------------------------------
Sean Carter
Senior Software Engineer - Outbound
Genesys

Original Message:
Sent: 12-16-2020 15:15
From: Emily Kammerer
Subject: Contact List Filter Limit

We're migrating CRMs at the end of next month, which means our contact list fields are changing. As a result, I'll need to redo all of my contact list filters. Unfortunately, with the resulting changes in the contact list, I find myself needing more than the maximum 10 condition system limitation for  contact list filters. I'm looking at least 15 conditions being necessary. Wondering if others have found themselves in a similar predicament and, if so, how they've been able to work through it. Hoping there is a magic workaround out there. Thanks
#Outbound

------------------------------
Emily Kammerer
Ascendium Education Group, Inc.
------------------------------

Hi Emily,
Were you able to get Customer Care to increase that soft limit for you?

------------------------------
Krisinda Bleau
Principal Solution Engineer
Altivon
------------------------------

Original Message:
Sent: 12-21-2020 06:33
From: Emily Kammerer
Subject: Contact List Filter Limit

Thanks Sean!

------------------------------
Emily Kammerer
Ascendium Education Group, Inc.

Original Message:
Sent: 12-18-2020 09:49
From: Sean Carter
Subject: Contact List Filter Limit

Hi Emily, 

There is no workaround for the predicate limit on a contact list filter, but it is a soft limit and you can request for it to be raised. Please open a case with Care and detail to them the use case for requiring more than 10 filter conditions. 

Thanks,

------------------------------
Sean Carter
Senior Software Engineer - Outbound
Genesys

Original Message:
Sent: 12-16-2020 15:15
From: Emily Kammerer
Subject: Contact List Filter Limit

We're migrating CRMs at the end of next month, which means our contact list fields are changing. As a result, I'll need to redo all of my contact list filters. Unfortunately, with the resulting changes in the contact list, I find myself needing more than the maximum 10 condition system limitation for  contact list filters. I'm looking at least 15 conditions being necessary. Wondering if others have found themselves in a similar predicament and, if so, how they've been able to work through it. Hoping there is a magic workaround out there. Thanks
#Outbound

------------------------------
Emily Kammerer
Ascendium Education Group, Inc.
------------------------------

Hi Krisinda
I ended up going a different route. Rather than increasing the limit, I modified my contact list to include a new field that covered a good portion of the conditions I was looking to add.

------------------------------
Emily Kammerer
Ascendium Education Solutions, Inc.
------------------------------

Original Message:
Sent: 05-19-2021 17:28
From: Krisinda Bleau
Subject: Contact List Filter Limit

Hi Emily,
Were you able to get Customer Care to increase that soft limit for you?

------------------------------
Krisinda Bleau
Principal Solution Engineer
Altivon

Original Message:
Sent: 12-21-2020 06:33
From: Emily Kammerer
Subject: Contact List Filter Limit

Thanks Sean!

------------------------------
Emily Kammerer
Ascendium Education Group, Inc.

Original Message:
Sent: 12-18-2020 09:49
From: Sean Carter
Subject: Contact List Filter Limit

Hi Emily, 

There is no workaround for the predicate limit on a contact list filter, but it is a soft limit and you can request for it to be raised. Please open a case with Care and detail to them the use case for requiring more than 10 filter conditions. 

Thanks,

------------------------------
Sean Carter
Senior Software Engineer - Outbound
Genesys

Original Message:
Sent: 12-16-2020 15:15
From: Emily Kammerer
Subject: Contact List Filter Limit

We're migrating CRMs at the end of next month, which means our contact list fields are changing. As a result, I'll need to redo all of my contact list filters. Unfortunately, with the resulting changes in the contact list, I find myself needing more than the maximum 10 condition system limitation for  contact list filters. I'm looking at least 15 conditions being necessary. Wondering if others have found themselves in a similar predicament and, if so, how they've been able to work through it. Hoping there is a magic workaround out there. Thanks
#Outbound

------------------------------
Emily Kammerer
Ascendium Education Group, Inc.
------------------------------