Genesys Cloud (formerly PureCloud)

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Contact List Filter Limit

  • 1.  Contact List Filter Limit

    GCAP Member
    Posted 12-16-2020 15:16
    We're migrating CRMs at the end of next month, which means our contact list fields are changing. As a result, I'll need to redo all of my contact list filters. Unfortunately, with the resulting changes in the contact list, I find myself needing more than the maximum 10 condition system limitation for  contact list filters. I'm looking at least 15 conditions being necessary. Wondering if others have found themselves in a similar predicament and, if so, how they've been able to work through it. Hoping there is a magic workaround out there. Thanks
    #Outbound

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    Emily Kammerer
    Ascendium Education Group, Inc.
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  • 2.  RE: Contact List Filter Limit

    GENESYS
    Posted 30 days ago

    Hi Emily, 

    There is no workaround for the predicate limit on a contact list filter, but it is a soft limit and you can request for it to be raised. Please open a case with Care and detail to them the use case for requiring more than 10 filter conditions. 

    Thanks,



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    Sean Carter
    Senior Software Engineer - Outbound
    Genesys
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  • 3.  RE: Contact List Filter Limit

    GCAP Member
    Posted 28 days ago

    Thanks Sean!



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    Emily Kammerer
    Ascendium Education Group, Inc.
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