Genesys Cloud (formerly PureCloud)

Discussion Thread View
Expand all | Collapse all

GC architecture in AWS

  • 1.  GC architecture in AWS

    GCAP Member
    Posted 01-19-2021 08:07
    Hi all,

    One of our customer ask us about GC architecture in AWS, does anybody have matrix which AWS components are shared/separeted in AWS zone (AWS Frakfurt). As i know GC org has one personal VPC, but shared components for another GC organization in the same zone will be for a example API Gateway, S3, dynamoDB.

    I tried to find that on knowledge base and on Seismic but without any results,

    Best regards,
    Dawid Kacprzak
    #ArchitectureandDesign

    ------------------------------
    Dawid Kacprzak
    Cludo Sp. z o.o.
    ------------------------------


  • 2.  RE: GC architecture in AWS

    Top 25 Contributor
    Posted 01-20-2021 11:01
    Genesys has their own little playground carved out of AWS with their own services like Elasticsearch that is not shared with other AWS users.  Each ORG has their own S3 bucket and data stores.  Some is explained here:  Microservices architecture - Genesys Cloud Resource Center (mypurecloud.com) and Elasticsearch - Genesys Cloud Resource Center (mypurecloud.com)

    Here is a list of all the AWS services:  Genesys Cloud local control fault tolerance - Genesys Cloud Resource Center (mypurecloud.com)

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: GC architecture in AWS

    GCAP Member
    Posted 01-22-2021 06:34
    @Robert Wakefield-Carl thank you very much for that information!

    Have a great day!


    ------------------------------
    Dawid Kacprzak
    Cludo Sp. z o.o.
    ------------------------------