Has anybody ever faced this issue where the chat history disappears from the chat interaction while the chat is still live from the Agent's window?
Something like the following, 8 Minutes into the conversation and everything the agent and the customer has discussed so far disappeared from the desktop.
Although when I now go access the interaction from timeline, I can see the entire history.
Thanks !
#Omni-ChannelDesktop/UserInterface#Unsure/Other------------------------------
Aakanksha Goyal
Cloudoe BV
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