Genesys Cloud (formerly PureCloud)

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Chat history got cleared after a few minutes into the interaction

  • 1.  Chat history got cleared after a few minutes into the interaction

    NEW MEMBER
    Posted 8 days ago
    Has anybody ever faced this issue where the chat history disappears from the chat interaction while the chat is still live from the Agent's window?
    Something like the following, 8 Minutes into the conversation and everything the agent and the customer has discussed so far disappeared from the desktop.
    Although when I now go access the interaction from timeline, I can see the entire history.

    Thanks !
    #Omni-ChannelDesktop/UserInterface
    #Unsure/Other

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    Aakanksha Goyal
    Cloudoe BV
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