Genesys Cloud - Main

 View Only
Discussion Thread View

PureCloud Weekly Release Notes - 8/21/19

  • 1.  PureCloud Weekly Release Notes - 8/21/19

    GENESYS
    Posted 08-21-2019 09:50

    Contact center

    Set Wrapup Code action enhancement in Architect

    Administrators and contact center managers can now use Architect's Set Wrapup Code action in chat, message, and email flows. Previously, this action was only available in inbound and outbound call flows. For more information, see Set Wrapup Code action.

    Integrations

    PureCloud Embeddable Framework for private deployment

    PureCloud Embeddable Framework now enables companies to develop and deploy their own integrations to their PureCloud organization for private use. PureCloud Embeddable Framework uses the common framework shared with other PureCloud embedded clients. The framework manages the interaction life cycle, making API calls for the most common agent functions. For more information, see About PureCloud Embeddable Framework.


    #ArchitectureandDesign
    #Implementation
    #Integrations
    #PlatformAdministration
    #Roadmap/NewFeatures

    ------------------------------
    Cole Callahan
    Genesys - Employees
    Online Community Coordinator
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources