Genesys Cloud (formerly PureCloud)

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What is the email formats recieved by the Genesys Cloud status Email subscription ?

  • 1.  What is the email formats recieved by the Genesys Cloud status Email subscription ?

    NEW MEMBER
    Posted 02-26-2021 07:23
    Hi, quick question, what is the email formats recieved by the Genesys Cloud status Email subscription ? I am asking this because client wants no know if there is a pattern that aways repeats in the emails so that he can trigger an alarm in his monitoring system.
    #AskMeAnything(AMA)

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    Lucas Arruda Fernandes
    Interaxa Brasil
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  • 2.  RE: What is the email formats recieved by the Genesys Cloud status Email subscription ?

    Top 25 Contributor
    Posted 03-01-2021 13:32
    I think the all come from noreply@statuspage.io

    They will usually have an incident ID in them.

    They will have one of the following:  InvestigatingIdentifiedMonitoringResolved, Postmortem, ScheduledIn ProgressVerifying, or Completed

    They should have one of the following:  None (black)Minor (yellow)Major (orange), or Critical (red)


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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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