Hi Community,
For one of our customers, we have a requirement to retain the email in the architect flow itself if it has arrived on a weekend and only transfer it to the queue on a weekday.
(Reason behind this is quite complicated, a lot of customizations on our own Purecloud API based EMail client)
Now we would like to use the 'Wait' block in the Inbound Email flow to achieve this, but the 'Wait Action' description on the resource center says-
"For inbound email, survey, and message flows, this action disconnects after 24 hours and then goes into error handling."
If an email has arrived on a Saturday, we would need to keep it in the flow for more than 24 hours, but not sure how this can be achieved.
Does anyone have any ideas?
Thank you in advance!
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Aakanksha Goyal
Cloudoe BV
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