Read
https://help.mypurecloud.com/articles/about-the-phone-number-data-type/. Make sure to expand all the sections.
Then in your data table lookup, the input value should be the expression
ToPhoneNumber(Call.Ani).subscriberNumber
or maybe
ToPhoneNumber(Call.Ani).e164
, depending on whether you want to exclude the + and dialing code (i.e. country code) or not.
The play audio in this example is just for demonstration.
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Melissa Bailey
Genesys - Employees
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Original Message:
Sent: 05-05-2020 10:31
From: Donny Willems
Subject: Block numbers based on data table
Hi Melissa,
Thanks for the reply, problem is our current admin who fixed al Purecloud stuff left the company and i got appointed.
My knowledge at the moment is limited.
Is it possible to receive a example flow (i3InboundFlow) of this situation?
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Donny Willems
KEMBIT B.V.
Original Message:
Sent: 05-05-2020 09:26
From: Melissa Bailey
Subject: Block numbers based on data table
Action 71 is setting Task.ani to the expression ToBool(Call.Ani). ToBool accepts a string but only a handful of values (case-insensitively, one of "true", "1", "t", "false", "0", or "f"). The Call.Ani value will cause it to go into error handling.
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 05-05-2020 08:31
From: Donny Willems
Subject: Block numbers based on data table
I tried that, but for some reason it's still give me the: There is an error occured message:
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Donny Willems
KEMBIT B.V.
Original Message:
Sent: 04-02-2020 07:48
From: Angelia Harper
Subject: Block numbers based on data table
Try
Right(Call.Ani,12) that way you are feeding in only the +1xxxxxxxxxx and not the Tel:+1xxxxxxxxxx that will not match your table entry. If your phone number is more than 12, you just need to do Right(Call.ANI,then the number of digits plus the + and the country code).
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Angelia Harper
Avtex Solutions, LLC
Original Message:
Sent: 04-02-2020 03:39
From: Donny Willems
Subject: Block numbers based on data table
Hello,
I am trying to block numbers based on a data table that i can fill with numbers to be blocked.
But when i call to the test number i receive the error message spoken in:
i created a data table with 2 collums Name and Number:
after that i created a flow, the main menu always has "Nieuw taak 1" as default choice:
#ArchitectureandDesign
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Donny Willems
KEMBIT B.V.
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