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Using Email.Message.autoGenerate in email flow

  • 1.  Using Email.Message.autoGenerate in email flow

    Posted 10-11-2019 10:15

    Hello
    have anyone been using built in variable Email.Message.autoGenerate in Email flows?

    as described it is set on true "Whether the email was generated automatically; for example, an out-of-office reply. "

    But I was testing, create a switch/case in Email flow, but that do not go go through that switch although the email message was auto-generated.
    I have opened the case in support but no reply so far

    Is there anything 
    specific that should be set, or there are some limitation for using this variable in the flow or anything else?

    Thanks

    Auto Generated Mail was forwarded to queue although should not be

    #Handlers

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    Раско Радојевић
    Rasko Radojevic
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  • 2.  RE: Using Email.Message.autoGenerate in email flow

    GENESYS
    Posted 15 days ago
    Hi Rasko,

    Thanks for posting your question in the community! It was discussed in the most recent episode of the PureCloud Community Q&A Show! Check it out here!

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    Cole Callahan
    Genesys - Employees
    Online Community Coordinator
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  • 3.  RE: Using Email.Message.autoGenerate in email flow

    Posted 12 days ago
    Hi
    thanks for letting me know.
    It was a busy couple of last weeks so I hope will be able to take a look at Show today.
    Regards

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    Раско Радојевић
    Rasko Radojevic
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  • 4.  RE: Using Email.Message.autoGenerate in email flow

    GENESYS
    Posted 14 days ago
    Here's how we currently determine if an email is auto generated: We first check the auto-submitted header. If it has a value that's not "No", then we mark the email as auto generated. Then, we check the Precedence header. If that has a value of "bulk" or "junk", then we mark the email as auto generated. Then, we look for an X-Autoreply header. If that's set to "yes," then we mark the email as auto generated.

    Submitting a support ticket is good. It's possible there's an issue with the flow itself or it's possible there's something else we need to check to make sure we mark the email as auto generated.


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    Lucie DeCristofaro
    Genesys - Employees
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  • 5.  RE: Using Email.Message.autoGenerate in email flow

    Posted 12 days ago

    Hello @Lucie DeCristofaro
    thanks for explanation.
    I will provide some additional testing of course.

    Thanks

    RASKO​



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    Раско Радојевић
    Rasko Radojevic
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