With this past Release update, it stated that GC now support Genesys Dialogue engine for the Voice Channel.. We checked under Architect and it still does not have a Create Bot under Data actions.. We already have it enabled for Chat, and we validated the permissions.. I wonder if there is anything else that has to be done to have it enabled..
Introducing Architect Dialog Engine bot flows
Architect Dialog Engine bot flows are now available for call, chat, and message channels. Initially, Architect Dialog Engine bot flows support US English (en-US), UK English (en-GB), and Australian English (en-AU) languages. Using Architect, administrators and contact center managers can build personalized, dynamic Genesys-native bot flows that use Natural Language Understanding (NLU), unifying the bot and flow authoring experience. This feature improves the customer journey by providing enhanced automation and self-service. For more information, see About Architect Dialog Engine bot flows. This feature requires one of the following subscriptions: Genesys Cloud User 1, Genesys Cloud User 2, or Genesys Cloud User 3.
Screen print of Architect with call Bot..
#ArchitectureandDesign#Integrations#Roadmap/NewFeatures#Telephony------------------------------
Shalom Benzaquen
Anthem, Inc.
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