A place to ask questions, connect with others, and stay in the know
Architect Dialog Engine bot flows are now available for call, chat, and message channels. Initially, Architect Dialog Engine bot flows support US English (en-US), UK English (en-GB), and Australian English (en-AU) languages. Using Architect, administrators and contact center managers can build personalized, dynamic Genesys-native bot flows that use Natural Language Understanding (NLU), unifying the bot and flow authoring experience. This feature improves the customer journey by providing enhanced automation and self-service. For more information, see About Architect Dialog Engine bot flows. This feature requires one of the following subscriptions: Genesys Cloud User 1, Genesys Cloud User 2, or Genesys Cloud User 3.Screen print of Architect with call Bot..<o:p></o:p>
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.