Basically, no.
Customers who want copies of all their recordings to store locally have to work with Customer Care to submit the request, and they have to go to Development to get it done.
There was an enhancement on the roadmap to build the bulk export functionality, but it has not been high enough priority to be assigned resources.
You can vote for the Idea:
https://purecloud.ideas.aha.io/ideas/CLWFO-I-25------------------------------
George Ganahl
Principal Program Manager
Genesys
------------------------------
Original Message:
Sent: 09-28-2018 15:52
From: Carrie Redmon
Subject: Bulk Download of Recorded Calls
Is there a way to download bulk inbound and outbound call recordings?
------------------------------
Carrie Redmon
Utilize Health
------------------------------