Genesys Cloud (formerly PureCloud)

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Bulk Download of Recorded Calls

  • 1.  Bulk Download of Recorded Calls

    GCAP Member
    Posted 09-28-2018 15:53
    Is there a way to download bulk inbound and outbound call recordings?

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    Carrie Redmon
    Utilize Health
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  • 2.  RE: Bulk Download of Recorded Calls

    GENESYS
    Posted 09-28-2018 17:02
    Basically, no.

    Customers who want copies of all their recordings to store locally have to work with Customer Care to submit the request, and they have to go to Development to get it done.

    There was an enhancement on the roadmap to build the bulk export functionality, but it has not been high enough priority to be assigned resources.

    You can vote for the Idea: https://purecloud.ideas.aha.io/ideas/CLWFO-I-25

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    George Ganahl
    Principal Program Manager
    Genesys
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  • 3.  RE: Bulk Download of Recorded Calls

    GCAP Member
    Posted 09-28-2018 17:48
    ok sounds good!  I just voted so maybe someday it will be an option :)

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    Carrie Redmon
    Utilize Health
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  • 4.  RE: Bulk Download of Recorded Calls

    Posted 07-08-2019 09:08

    hello

    could we have news about this bulk export ? 

    Is it now live and usable ? 

     

    Thanks

    Regards



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    Olivier Sand
    L'Olivier Assurance auto
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  • 5.  RE: Bulk Download of Recorded Calls

    GENESYS
    Posted 07-08-2019 09:18
    The work is still In Progress.

    @Lesley Vereen might be able to comment on timing.​

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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  • 6.  RE: Bulk Download of Recorded Calls

    GENESYS
    Posted 07-31-2020 13:08
    Has everyone seen the bulk download through an S3 bucket integration?

    https://help.mypurecloud.com/articles/about-the-aws-s3-recording-bulk-actions-integration/
    https://developer.mypurecloud.com/api/tutorials/recordings-bulk-actions/index.html?language=python&step=1

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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