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  • 1.  Agent auditing

    Posted 10-23-2019 17:44
    I had a request from a manager who has a team that tries to dodge work...  Is there a custom report or audit in PureCloud or in the appfoundry that would allow a manager customer activity while logged into PureCloud?  The activity for ACD and non ACD is useful for when they are on the phones, but this is strictly for the users who are great at wasting time. 

    The team itself is mostly outbound, and have very little inbound.  

    thanks!
    #SystemAdministration

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    [Erin] [Neufeld]
    [Business Systems Analyst]
    [Kal Tire]
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  • 2.  RE: Agent auditing

    GENESYS
    Posted 10-28-2019 16:29
    Hi Erin,

    Long time no see! Your question was discussed in the most recent episode of the PureCloud Community Q&A Show. Check it out here!

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    Cole Callahan
    Genesys - Employees
    Online Community Coordinator
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  • 3.  RE: Agent auditing

    Posted 5 days ago

    did you find a way for this yet?



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    Nino Luis De Jesus
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