Yes, this should be possible with using the info in the link you provided... note that we
just released this feature as well (see
https://help.mypurecloud.com/releasenote/august-14-2019/), so that may be why people have not discovered it yet!
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Trey Buck
Genesys - Employees
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Original Message:
Sent: 08-15-2019 09:08
From: Jordan Robinson-Rucker
Subject: Audio configuration
I believe it is possible. I was able to use Audio Control Profiles in Calls to do that. I created a profile for the headset and another profile for the computer speakers and switched between the two profiles/speakers during a call. It looks like you can even keep the microphone as the headset and just change the speaker output to the computer.
https://help.mypurecloud.com/articles/create-a-new-audio-profile/
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Jordan Robinson-Rucker
PureCloud Technical Writer
Genesys - Employees
Original Message:
Sent: 08-14-2019 08:45
From: Charaf Eddine Chemlal
Subject: Audio configuration
Hello,
Would it be possible from PureCloud to switch from headphones to the Laptop audio output (speaker) for training purposes ?
Regards,
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
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Charaf Eddine Chemlal
Dimension Data France
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