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  • 1.  Audio configuration

    Posted 08-14-2019 08:45
    Hello,

    Would it be possible from PureCloud to switch from headphones to the Laptop audio output (speaker) for training purposes ?

    Regards,
    #DigitalChannels
    #Omni-ChannelDesktop/UserInterface

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    Charaf Eddine Chemlal
    Dimension Data France
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  • 2.  RE: Audio configuration

    GENESYS
    Posted 08-15-2019 09:08
    I believe it is possible. I was able to use Audio Control Profiles in Calls to do that. I created a profile for the headset and another profile for the computer speakers and switched between the two profiles/speakers during a call. It looks like you can even keep the microphone as the headset and just change the speaker output to the computer. 
    https://help.mypurecloud.com/articles/create-a-new-audio-profile/

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    Jordan Robinson-Rucker
    PureCloud Technical Writer
    Genesys - Employees
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  • 3.  RE: Audio configuration

    GENESYS
    Posted 08-15-2019 11:11
    Yes, this should be possible with using the info in the link you provided... note that we just released this feature as well (seehttps://help.mypurecloud.com/releasenote/august-14-2019/), so that may be why people have not discovered it yet!

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    Trey Buck
    Genesys - Employees
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