Genesys Cloud CX

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  • 1.  Outbound Campaigns

    Posted 08-07-2018 23:01
    Edited by Darryn Chang 08-08-2018 00:53
    Anyone else experiencing issues with Outbound Campaigns view taking longer than average load time since the update?
    I find myself refreshing a few times before it will load which outbound campaigns are operating, if it loads.

    Seems to hold on the loading screen for at least a few minutes then eventually doesn't load anything. Have tried a different connection and still has long delays at connecting.

    This is on the browser using Google Chrome  v68.0.3440.84

    I am noticing that if there are more than 9 columns selected then it stalls and fails to load.

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    Darryn Chang
    Stuff Limited
    New Zealand
    2 Years Purecloud
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  • 2.  RE: Outbound Campaigns

    GENESYS ADVISOR
    Posted 08-10-2018 11:42
    Hello Darryn,

    There were no influx of cases relating to this issue that you reported, this probably a unique one.  Have you reached out with care to identify the root of the issue? Or have you figured it out?

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    Paolo Galan
    Global Digital Team, Customer Success
    Genesys - Employees
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  • 3.  RE: Outbound Campaigns

    GENESYS
    Posted 12-06-2022 05:19

    Hello Darryn,

     

    The Genesys User Experience (UX) Research team is running a study around the topic of Inbound and Outbound campaigns.


    ABOUT THE STUDY:   

    • Date: from December 1st to 16th
    • Type of study: video chat with one of our researchers 
    • Length: 45 minutes
    • Location: Remote – via Zoom 
    • Your reward: $75 USD or 5,000 GCAP Points, 1-2 weeks after participation

          

    TO PARTICIPATE, COMPLETE THE FORM BELOW 👇

    https://app.smartsheet.com/b/form/b0b0843fa7194654aeafdde4e87a4758

     

    If you're selected to participate, we'll email you more details about the study and set a time for your session. 

       

    IF YOU STILL HAVE QUESTIONS:   

    Email us at SponsorUserProgram@genesys.com

        

    We look forward to meeting with you!  

     

    Best,

    UX Research Team



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    Lais Freitas
    Genesys - Employees
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