Hi,
Our internal Calls From Agent to Agent using username is redirecting to another agent. so then I have to create extension and type extension to make internal Agent to Agent call.
Configuration:
We have Division and each division has there own specif DID, in this division all agents have same DID's in there profiles, because internal calls are redirecting to another agent so for work around I have created and assigned extensions to agent to make calls.
Might be I need to create any Dial Plan, I am not sure why using only agent name it is redirected the call to another agent.
One of example is:
Dialing the call from Agent:
11f4d66c-0af7-4a11-833b-e0e8b695324e >> Muhammad Zubair
To6d904234-35c6-4932-ba0d-30db0abc4880 >> AMHC Agent5
But Redirecting to Agent:ba003973-9437-4f10-be78-4885f403d1fb >> AMHC Agent1 (7080)
Please see the logs given below for review:
15:58:02.788 (index):61 [Violation] 'resize' handler took 253ms
15:58:07.329 stash-logger.js:388 call-controls:changeActivePanel: setting panel to dialpad
15:58:12.213 (index):61 [Violation] 'load' handler took 408ms
15:58:12.326 stash-logger.js:388 BATCH: Processing queue person 1
1015:58:43.401 [Violation] 'setTimeout' handler took <N>ms
15:58:35.990 stash-logger.js:388 DIALPAD: false
15:58:36.240 stash-logger.js:388 {namespace: "conversations", message: "User request", path: "https://api.mypurecloud.com/api/v2/conversations/calls", options: {…}, response: {…}, …}
15:58:36.242 stash-logger.js:388 Headset: No vendor headset connected [outgoingCall]
15:58:36.442 stash-logger.js:388 CP: (via streaming) Trigger v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversations topic {carrierPigeonTopic: "conversations", update: {…}}carrierPigeonTopic: "conversations"update: {id: "ee284472-2b8a-4161-a65c-2dc0014b4e44", participants: Array(1), recordingState: "none", address: "sip:5e7fa0bbce6ae914ba98024e+ahs-hl.orgspan.com@localhost"}__proto__: Object
15:58:36.444 stash-logger.js:388 CP: (via streaming) Trigger v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversations topic {carrierPigeonTopic: "my-conversations", update: {…}}carrierPigeonTopic: "my-conversations"update: {id: "ee284472-2b8a-4161-a65c-2dc0014b4e44", participants: Array(1), recordingState: "none", address: "sip:5e7fa0bbce6ae914ba98024e+ahs-hl.orgspan.com@localhost"}__proto__: Object
15:58:36.445 stash-logger.js:388 handling conversation update {conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44"}
15:58:36.469 phone.js:202 (index)userIdnameaddressstateconfinedmutedheldpurpose(index)userIdnameaddressstateconfinedmutedheldpurposebf7667be-d807-46df-9435-c94472f97526"416be862-5dd2-4061-8578-7e595391b1f2"undefined"sip:5e7fa0bbce6ae914ba98024e+ahs-hl.orgspan.com@localhost""contacting"falsefalsefalse"user"Object
15:58:36.473 stash-logger.js:388 CP: (via streaming) Trigger v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversations topic {carrierPigeonTopic: "v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversations", update: {…}}
15:58:36.479 stash-logger.js:388 CP: (via streaming) Trigger v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversationsummary topic {carrierPigeonTopic: "conversationsummary", update: {…}}
15:58:36.481 stash-logger.js:388 CP: (via streaming) Trigger v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversationsummary topic {carrierPigeonTopic: "v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversationsummary", update: {…}}
15:58:36.492 loggingService.ts:67 scripter: WS Topic: %s, Body: %O v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversations {id: "ee284472-2b8a-4161-a65c-2dc0014b4e44", participants: Array(1), recordingState: "none", address: "sip:5e7fa0bbce6ae914ba98024e+ahs-hl.orgspan.com@localhost"}
15:58:36.498 loggingService.ts:67 scripter: Communication state tracked in active communication list ee284472-2b8a-4161-a65c-2dc0014b4e44
15:58:36.977 stash-logger.js:388 call-controls:changeActivePanel: setting panel to call
15:58:37.088 [Violation] Forced reflow while executing JavaScript took 62ms
15:58:37.282 stash-logger.js:388 Incoming propose from realtime {kind: "webrtcEvent", sid: "a6edef9e-7025-41c2-963f-ab606491e942"}
15:58:37.293 stash-logger.js:388 Incoming propose from hawk {kind: "webrtcEvent", sid: "a6edef9e-7025-41c2-963f-ab606491e942"}
15:58:37.298 stash-logger.js:388 requesting incoming rtc session {kind: "webrtcEvent", sessionInfo: {…}, conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44"}
15:58:37.302 stash-logger.js:388 handling incoming webrtc softphone request {sessionId: "a6edef9e-7025-41c2-963f-ab606491e942", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", fromJid: "+14039102090@gjoll.us-east-1.mypurecloud.com/a6edef9e-7025-41c2-963f-ab606491e942", kind: "webrtcManager"}
15:58:37.306 stash-logger.js:388 creating pending session {sid: "a6edef9e-7025-41c2-963f-ab606491e942", kind: "webrtcManager", conversationType: undefined, jid: null, opts: {…}}
15:58:37.322 stash-logger.js:388 attempting to auto answer session {kind: "webrtcManager", sessionId: "a6edef9e-7025-41c2-963f-ab606491e942", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44"}
15:58:37.324 stash-logger.js:388 attempting to create media {message: "attempting to create media", kind: "webrtcManager", sessionId: "a6edef9e-7025-41c2-963f-ab606491e942", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44"}
15:58:37.497 stash-logger.js:388 media created {message: "media created", timeToCreate: "171ms", kind: "webrtcManager", sessionId: "a6edef9e-7025-41c2-963f-ab606491e942", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44"}
15:58:37.499 stash-logger.js:388 accepting rtc session {message: "accepting rtc session", kind: "webrtcManager", sessionId: "a6edef9e-7025-41c2-963f-ab606491e942", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44"}
15:58:37.528 stash-logger.js:388 {message: "webrtcDevices enumerated", devices: Array(8)}
15:58:37.886 stash-logger.js:388 session-initiate {kind: "RtcSession Log", jid: undefined, conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", conversationType: "softphone", sid: "a6edef9e-7025-41c2-963f-ab606491e942", …}
15:58:37.888 stash-logger.js:388 Initiating incoming session {kind: "RtcSession Log", jid: undefined, conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", conversationType: "softphone", sid: "a6edef9e-7025-41c2-963f-ab606491e942", …}
15:58:37.890 stash-logger.js:388 Changing session state to: pending {kind: "RtcSession Log", jid: undefined, conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", conversationType: "softphone", sid: "a6edef9e-7025-41c2-963f-ab606491e942", …}
15:58:37.906 stash-logger.js:388 Track added {kind: "RtcSession Log", jid: undefined, conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", conversationType: "softphone", sid: "a6edef9e-7025-41c2-963f-ab606491e942", …}
15:58:37.910 stash-logger.js:388 Stream added {kind: "RtcSession Log", jid: undefined, conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", conversationType: "softphone", sid: "a6edef9e-7025-41c2-963f-ab606491e942", …}
15:58:37.913 stash-logger.js:388 Incoming session from hawk {kind: "webrtcEvent", sid: "a6edef9e-7025-41c2-963f-ab606491e942"}
15:58:37.915 stash-logger.js:388 Handling incoming session {kind: "webrtcEvent", sid: "a6edef9e-7025-41c2-963f-ab606491e942"}
15:58:37.919 stash-logger.js:388 processing incoming session for conversation {kind: "webrtcEvent", sid: "a6edef9e-7025-41c2-963f-ab606491e942", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44"}
15:58:37.921 stash-logger.js:388 transport-info {kind: "RtcSession Log", jid: undefined, conversationId: undefined, conversationType: undefined, sid: "a6edef9e-7025-41c2-963f-ab606491e942", …}
15:58:37.932 stash-logger.js:388 continuing with started media {conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44"}
15:58:37.943 stash-logger.js:388 accepting session with stream based actions {sid: "a6edef9e-7025-41c2-963f-ab606491e942", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", jid: "+14039102090@gjoll.us-east-1.mypurecloud.com"}
15:58:37.948 stash-logger.js:388 Accepted incoming session {kind: "RtcSession Log", jid: "+14039102090@gjoll.us-east-1.mypurecloud.com", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", conversationType: "softphone", sid: "a6edef9e-7025-41c2-963f-ab606491e942", …}
15:58:37.951 stash-logger.js:388 Changing session state to: active {kind: "RtcSession Log", jid: "+14039102090@gjoll.us-east-1.mypurecloud.com", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", conversationType: "softphone", sid: "a6edef9e-7025-41c2-963f-ab606491e942", …}
15:58:38.845 stash-logger.js:388 webrtcEvent realtimeOnHandled
15:58:38.909 stash-logger.js:388 Changing connection state to: connecting {kind: "RtcSession Log", jid: "+14039102090@gjoll.us-east-1.mypurecloud.com", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", conversationType: "softphone", sid: "a6edef9e-7025-41c2-963f-ab606491e942", …}
15:58:38.911 stash-logger.js:388 connectionStateChanged {connectionState: "connecting", kind: "webrtcSession", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", conversationType: "softphone", sid: "a6edef9e-7025-41c2-963f-ab606491e942"}
15:58:38.928 stash-logger.js:388 Processing ice candidate: candidate:2251491174 1 tcp 1518280447 10.63.9.44 9 typ host tcptype active generation 0 ufrag fOrd network-id 1
15:58:38.940 stash-logger.js:388 Discovered new ICE candidate {kind: "RtcSession Log", jid: "+14039102090@gjoll.us-east-1.mypurecloud.com", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", conversationType: "softphone", sid: "a6edef9e-7025-41c2-963f-ab606491e942", …}
15:58:38.948 stash-logger.js:388 Processing ice candidate: candidate:20470829 1 tcp 1518217471 2001:56a:73c5:d00:e1bd:d321:287f:46c1 9 typ host tcptype active generation 0 ufrag fOrd network-id 3 network-cost 10
15:58:38.953 stash-logger.js:388 Discovered new ICE candidate {kind: "RtcSession Log", jid: "+14039102090@gjoll.us-east-1.mypurecloud.com", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", conversationType: "softphone", sid: "a6edef9e-7025-41c2-963f-ab606491e942", …}
15:58:38.956 stash-logger.js:388 Processing ice candidate: candidate:1180943991 1 tcp 1518151935 2001:56a:73c5:d00:c008:3b16:4c54:c36b 9 typ host tcptype active generation 0 ufrag fOrd network-id 4 network-cost 10
15:58:38.958 stash-logger.js:388 Discovered new ICE candidate {kind: "RtcSession Log", jid: "+14039102090@gjoll.us-east-1.mypurecloud.com", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", conversationType: "softphone", sid: "a6edef9e-7025-41c2-963f-ab606491e942", …}
15:58:38.962 stash-logger.js:388 Processing ice candidate: candidate:852080568 1 tcp 1518083839 192.168.1.70 9 typ host tcptype active generation 0 ufrag fOrd network-id 2 network-cost 10
15:58:38.963 stash-logger.js:388 Discovered new ICE candidate {kind: "RtcSession Log", jid: "+14039102090@gjoll.us-east-1.mypurecloud.com", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", conversationType: "softphone", sid: "a6edef9e-7025-41c2-963f-ab606491e942", …}
15:58:38.971 stash-logger.js:388 Processing ice candidate: candidate:3367041942 1 udp 2122260223 10.63.9.44 50259 typ host generation 0 ufrag fOrd network-id 1
15:58:38.972 stash-logger.js:388 Discovered new ICE candidate {kind: "RtcSession Log", jid: "+14039102090@gjoll.us-east-1.mypurecloud.com", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", conversationType: "softphone", sid: "a6edef9e-7025-41c2-963f-ab606491e942", …}
15:58:38.975 stash-logger.js:388 Filtering out IPv6 candidate {kind: "RtcSession Log", jid: "+14039102090@gjoll.us-east-1.mypurecloud.com", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", conversationType: "softphone", sid: "a6edef9e-7025-41c2-963f-ab606491e942", …}
15:58:38.976 stash-logger.js:388 Filtering out IPv6 candidate {kind: "RtcSession Log", jid: "+14039102090@gjoll.us-east-1.mypurecloud.com", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", conversationType: "softphone", sid: "a6edef9e-7025-41c2-963f-ab606491e942", …}
15:58:38.978 stash-logger.js:388 Processing ice candidate: candidate:2085243720 1 udp 2122063615 192.168.1.70 50262 typ host generation 0 ufrag fOrd network-id 2 network-cost 10
15:58:38.980 stash-logger.js:388 Discovered new ICE candidate {kind: "RtcSession Log", jid: "+14039102090@gjoll.us-east-1.mypurecloud.com", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", conversationType: "softphone", sid: "a6edef9e-7025-41c2-963f-ab606491e942", …}
15:58:38.990 stash-logger.js:388 Changing connection state to: connected {kind: "RtcSession Log", jid: "+14039102090@gjoll.us-east-1.mypurecloud.com", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", conversationType: "softphone", sid: "a6edef9e-7025-41c2-963f-ab606491e942", …}
15:58:38.993 stash-logger.js:388 connectionStateChanged {connectionState: "connected", kind: "webrtcSession", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", conversationType: "softphone", sid: "a6edef9e-7025-41c2-963f-ab606491e942"}
15:58:38.999 stash-logger.js:388 {message: "webrtcDevices outputDevice set", device: {…}, outputDevices: Array(4)}
15:58:39.041 stash-logger.js:388 webrtcStats {name: "connect", userAgent: "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWeb…L, like Gecko) Chrome/80.0.3987.149 Safari/537.36", platform: "Win32", cores: 4, session: "a6edef9e-7025-41c2-963f-ab606491e942", …}
15:58:39.045 stash-logger.js:388 ICE end of candidates {kind: "RtcSession Log", jid: "+14039102090@gjoll.us-east-1.mypurecloud.com", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", conversationType: "softphone", sid: "a6edef9e-7025-41c2-963f-ab606491e942", …}
15:58:39.390 stash-logger.js:505 STASH-LOGGER: sendLogTraces [{…}] a {exponentialBackoff: e, logs: Array(25), logCounts: {…}, clientSessionId: "7bd536e4-2435-4a41-9530-95fd2261800b", _super: ƒ, …}
15:58:39.705 stash-logger.js:388 network-alert {module: "webrtc", metric: "mos", count: "2", average: "1", apdexT: "4", …}
15:58:39.708 stash-logger.js:388 network-alert {module: "webrtc", metric: "iceConnection", count: "2", average: "712", apdexT: "750", …}
15:58:39.728 loggingService.ts:67 scripter: WS Topic: %s, Body: %O v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversations {id: "ee284472-2b8a-4161-a65c-2dc0014b4e44", participants: Array(1), recordingState: "none", address: "sip:5e7fa0bbce6ae914ba98024e+ahs-hl.orgspan.com@localhost"}
15:58:39.744 stash-logger.js:388 CP: (via streaming) Trigger v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversations topic {carrierPigeonTopic: "conversations", update: {…}}
15:58:39.745 stash-logger.js:388 CP: (via streaming) Trigger v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversations topic {carrierPigeonTopic: "my-conversations", update: {…}}
15:58:39.748 stash-logger.js:388 handling conversation update {conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44"}
15:58:39.772 phone.js:202 (index)userIdnameaddressstateconfinedmutedheldpurpose(index)userIdnameaddressstateconfinedmutedheldpurposebf7667be-d807-46df-9435-c94472f97526"416be862-5dd2-4061-8578-7e595391b1f2"undefined"sip:5e7fa0bbce6ae914ba98024e+ahs-hl.orgspan.com@localhost""dialing"falsefalsefalse"user"Object
15:58:39.775 stash-logger.js:388 CP: (via streaming) Trigger v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversations topic {carrierPigeonTopic: "v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversations", update: {…}}
15:58:39.827 stash-logger.js:388 CP: (via streaming) Trigger v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversations topic {carrierPigeonTopic: "conversations", update: {…}}
15:58:39.829 stash-logger.js:388 CP: (via streaming) Trigger v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversations topic {carrierPigeonTopic: "my-conversations", update: {…}}
15:58:39.832 stash-logger.js:388 handling conversation update {conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44"}
15:58:39.857 phone.js:202 (index)userIdnameaddressstateconfinedmutedheldpurpose(index)userIdnameaddressstateconfinedmutedheldpurposebf7667be-d807-46df-9435-c94472f97526"416be862-5dd2-4061-8578-7e595391b1f2"undefined"sip:5e7fa0bbce6ae914ba98024e+ahs-hl.orgspan.com@localhost""dialing"falsefalsefalse"user"ab36acb8-4e76-41b5-a193-3289905772ac"ba003973-9437-4f10-be78-4885f403d1fb"undefined"sip:5e7fa063570b9d148ab072a0+ahs-hl.orgspan.com;tg…-9ec4-86a4d8246440;trunk-context=ahs-hl@localhost""alerting"falsefalsefalse"user"Object
15:58:39.858 stash-logger.js:388 CP: (via streaming) Trigger v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversations topic {carrierPigeonTopic: "v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversations", update: {…}}
15:58:40.309 loggingService.ts:67 scripter: WS Topic: %s, Body: %O v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversations {id: "ee284472-2b8a-4161-a65c-2dc0014b4e44", participants: Array(2), recordingState: "none", address: "sip:5e7fa063570b9d148ab072a0+ahs-hl.orgspan.com;tg…-9ec4-86a4d8246440;trunk-context=ahs-hl@localhost"}
15:58:40.313 stash-logger.js:388 CP: (via streaming) Trigger v2.users.ba003973-9437-4f10-be78-4885f403d1fb.conversationsummary topic {carrierPigeonTopic: "conversationsummary", update: {…}}
15:58:40.315 stash-logger.js:388 CP: (via streaming) Trigger v2.users.ba003973-9437-4f10-be78-4885f403d1fb.conversationsummary topic {carrierPigeonTopic: "v2.users.ba003973-9437-4f10-be78-4885f403d1fb.conversationsummary", update: {…}}
15:58:40.975 stash-logger.js:388 {message: "webrtcDevices outputDevice set", device: {…}, outputDevices: Array(4)}
15:58:41.405 stash-logger.js:505 STASH-LOGGER: sendLogTraces (23) [{…}, {…}, {…}, {…}, {…}, {…}, {…}, {…}, {…}, {…}, {…}, {…}, {…}, {…}, {…}, {…}, {…}, {…}, {…}, {…}, {…}, {…}, {…}] a {exponentialBackoff: e, logs: Array(2), logCounts: {…}, clientSessionId: "7bd536e4-2435-4a41-9530-95fd2261800b", _super: ƒ, …}
15:58:42.692 stash-logger.js:388 {namespace: "conversations", message: "User request", path: "https://api.mypurecloud.com/api/v2/conversations/c…participants/bf7667be-d807-46df-9435-c94472f97526", options: {…}, response: {…}, …}
15:58:42.697 stash-logger.js:388 ACD: validateActionSucceeded: Validating interaction a {id: "ee284472-2b8a-4161-a65c-2dc0014b4e44", participants: Array(2), recordingState: "none", address: "sip:5e7fa063570b9d148ab072a0+ahs-hl.orgspan.com;tg…-9ec4-86a4d8246440;trunk-context=ahs-hl@localhost", __OVERRIDE_OWNER__ [id=__ember15854325112101523404316376]: a, …}
15:58:42.698 stash-logger.js:388 ACD: validateActionSucceeded: Observer created on isDisconnected
15:58:42.765 stash-logger.js:388 session-terminate {kind: "RtcSession Log", jid: "+14039102090@gjoll.us-east-1.mypurecloud.com", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", conversationType: "softphone", sid: "a6edef9e-7025-41c2-963f-ab606491e942", …}
15:58:42.769 stash-logger.js:388 Terminating session {kind: "RtcSession Log", jid: "+14039102090@gjoll.us-east-1.mypurecloud.com", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", conversationType: "softphone", sid: "a6edef9e-7025-41c2-963f-ab606491e942", …}
15:58:42.771 stash-logger.js:388 Stream removed {kind: "RtcSession Log", jid: "+14039102090@gjoll.us-east-1.mypurecloud.com", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", conversationType: "softphone", sid: "a6edef9e-7025-41c2-963f-ab606491e942", …}
15:58:42.773 stash-logger.js:388 peerStreamRemoved {kind: "webrtcSession", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", sid: "a6edef9e-7025-41c2-963f-ab606491e942", streamId: "2a2b1524-6149-4a70-9e1a-f29a80e8be6d"}
15:58:42.784 stash-logger.js:388 Changing session state to: ended {kind: "RtcSession Log", jid: "+14039102090@gjoll.us-east-1.mypurecloud.com", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", conversationType: "softphone", sid: "a6edef9e-7025-41c2-963f-ab606491e942", …}
15:58:42.788 stash-logger.js:388 session terminated {conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", kind: "webrtcSession"}
15:58:42.790 stash-logger.js:388 {message: "ending webrtc conversation", conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44", jid: "+14039102090@gjoll.us-east-1.mypurecloud.com", reason: "success", interruptions: 0, …}
15:58:42.791 0:341816 xd ending webrtc 1
15:58:42.873 stash-logger.js:388 CP: (via streaming) Trigger v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversations topic {carrierPigeonTopic: "conversations", update: {…}}
15:58:42.874 stash-logger.js:388 CP: (via streaming) Trigger v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversations topic {carrierPigeonTopic: "my-conversations", update: {…}}
15:58:42.874 stash-logger.js:388 handling conversation update {conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44"}
15:58:42.880 stash-logger.js:388 Headset: No vendor headset connected [endCall]
15:58:42.887 stash-logger.js:388 ACD: validateActionSucceeded: action succeeded for attr isDisconnected
15:58:42.889 stash-logger.js:388 ACD: validateActionSucceeded: Observer destroyed on isDisconnected
15:58:42.896 phone.js:202 (index)userIdnameaddressstateconfinedmutedheldpurpose(index)userIdnameaddressstateconfinedmutedheldpurposebf7667be-d807-46df-9435-c94472f97526"416be862-5dd2-4061-8578-7e595391b1f2"undefined"sip:5e7fa0bbce6ae914ba98024e+ahs-hl.orgspan.com@localhost""disconnected"falsefalsefalse"user"ab36acb8-4e76-41b5-a193-3289905772ac"ba003973-9437-4f10-be78-4885f403d1fb"undefined"sip:5e7fa063570b9d148ab072a0+ahs-hl.orgspan.com;tg…-9ec4-86a4d8246440;trunk-context=ahs-hl@localhost""alerting"falsefalsefalse"user"Object
15:58:42.897 stash-logger.js:388 CP: (via streaming) Trigger v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversations topic {carrierPigeonTopic: "v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversations", update: {…}}
15:58:42.903 loggingService.ts:67 scripter: WS Topic: %s, Body: %O v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversations {id: "ee284472-2b8a-4161-a65c-2dc0014b4e44", participants: Array(2), recordingState: "none", address: "sip:5e7fa063570b9d148ab072a0+ahs-hl.orgspan.com;tg…-9ec4-86a4d8246440;trunk-context=ahs-hl@localhost"}
15:58:42.911 stash-logger.js:388 CP: (via streaming) Trigger v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversationsummary topic {carrierPigeonTopic: "conversationsummary", update: {…}}
15:58:42.914 stash-logger.js:388 CP: (via streaming) Trigger v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversationsummary topic {carrierPigeonTopic: "v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversationsummary", update: {…}}
15:58:43.114 [Violation] Forced reflow while executing JavaScript took 53ms
15:58:43.123 loggingService.ts:67 scripter: WS Topic: %s, Body: %O v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversations {id: "ee284472-2b8a-4161-a65c-2dc0014b4e44", participants: Array(2), recordingState: "none", address: "sip:5e7fa063570b9d148ab072a0+ahs-hl.orgspan.com;tg…-9ec4-86a4d8246440;trunk-context=ahs-hl@localhost"}
15:58:43.148 stash-logger.js:388 CP: (via streaming) Trigger v2.users.ba003973-9437-4f10-be78-4885f403d1fb.conversationsummary topic {carrierPigeonTopic: "conversationsummary", update: {…}}
15:58:43.151 stash-logger.js:388 CP: (via streaming) Trigger v2.users.ba003973-9437-4f10-be78-4885f403d1fb.conversationsummary topic {carrierPigeonTopic: "v2.users.ba003973-9437-4f10-be78-4885f403d1fb.conversationsummary", update: {…}}
15:58:43.156 stash-logger.js:388 CP: (via streaming) Trigger v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversations topic {carrierPigeonTopic: "conversations", update: {…}}carrierPigeonTopic: "conversations"update: {id: "ee284472-2b8a-4161-a65c-2dc0014b4e44", participants: Array(2), recordingState: "none", address: "sip:5e7fa063570b9d148ab072a0+ahs-hl.orgspan.com;tg…-9ec4-86a4d8246440;trunk-context=ahs-hl@localhost"}__proto__: Object
15:58:43.157 stash-logger.js:388 CP: (via streaming) Trigger v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversations topic {carrierPigeonTopic: "my-conversations", update: {…}}
15:58:43.159 stash-logger.js:388 handling conversation update {conversationId: "ee284472-2b8a-4161-a65c-2dc0014b4e44"}
15:58:43.180 phone.js:202 (index)userIdnameaddressstateconfinedmutedheldpurpose(index)userIdnameaddressstateconfinedmutedheldpurposebf7667be-d807-46df-9435-c94472f97526"416be862-5dd2-4061-8578-7e595391b1f2"undefined"sip:5e7fa0bbce6ae914ba98024e+ahs-hl.orgspan.com@localhost""terminated"falsefalsefalse"user"ab36acb8-4e76-41b5-a193-3289905772ac"ba003973-9437-4f10-be78-4885f403d1fb"undefined"sip:5e7fa063570b9d148ab072a0+ahs-hl.orgspan.com;tg…-9ec4-86a4d8246440;trunk-context=ahs-hl@localhost""disconnected"falsefalsefalse"user"Object
15:58:43.181 stash-logger.js:388 CP: (via streaming) Trigger v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversations topic {carrierPigeonTopic: "v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversations", update: {…}}
15:58:43.306 stash-logger.js:388 CP: (via streaming) Trigger v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversationsummary topic {carrierPigeonTopic: "conversationsummary", update: {…}}
15:58:43.307 stash-logger.js:388 CP: (via streaming) Trigger v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversationsummary topic {carrierPigeonTopic: "v2.users.416be862-5dd2-4061-8578-7e595391b1f2.conversationsummary", update: {…}}
15:58:43.310 stash-logger.js:388 CP: (via streaming) Trigger v2.users.ba003973-9437-4f10-be78-4885f403d1fb.conversationsummary topic {carrierPigeonTopic: "conversationsummary", update: {…}}
15:58:43.313 stash-logger.js:388 CP: (via streaming) Trigger v2.users.ba003973-9437-4f10-be78-4885f403d1fb.conversationsummary topic {carrierPigeonTopic: "v2.users.ba003973-9437-4f10-be78-4885f403d1fb.conversationsummary", update: {…}}
15:58:45.953 (index):61 [Violation] 'load' handler took 466ms
15:58:51.472 stash-logger.js:388 call-controls:changeActivePanel: setting panel to callHistory
15:58:51.593 [Violation] Forced reflow while executing JavaScript took 65ms
15:59:02.554 stash-logger.js:505 STASH-LOGGER: sendLogTraces (8) [{…}, {…}, {…}, {…}, {…}, {…}, {…}, {…}] a {exponentialBackoff: e, logs: Array(0), logCounts: {…}, clientSessionId: "7bd536e4-2435-4a41-9530-95fd2261800b", _super: ƒ, …}
16:00:04.263 en-US.json:2910 [Violation] 'setInterval' handler took 74ms
16:00:12.881 stash-logger.js:388 app-pool:_loadApps {forceReload: false, autoLoadRetry: false}
16:00:12.891 stash-logger.js:388 (2) ["Sending on appContext to Elm module", {…}]
16:00:13.892 (index):61 [Violation] 'load' handler took 1043ms
16:00:16.638 stash-logger.js:388 app-pool:_loadApps {forceReload: false, autoLoadRetry: false}
16:00:16.639 stash-logger.js:388 app-pool:_loadApps {forceReload: false, autoLoadRetry: false}
16:00:16.641 stash-logger.js:388 app-pool:__fetchApps entry
16:00:16.659 stash-logger.js:388 app-pool:__fetchApps entry
16:00:16.863 stash-logger.js:388 app-pool:__fetchApps fetchAppsFn returned []
16:00:16.868 stash-logger.js:388 app-pool:__fetchApps fetchAppsFn returned []
16:00:16.872 stash-logger.js:388 app-pool:_loadApps {forceReload: false, autoLoadRetry: false}
16:00:16.873 stash-logger.js:388 app-pool:_loadApps {forceReload: false, autoLoadRetry: false}
16:00:16.875 stash-logger.js:388 app-pool:_scheduleAppReload {reloadInterval: 300000}
16:00:16.876 stash-logger.js:388 app-pool:_scheduleAppReload {reloadFailureCount: 0}
16:00:16.878 stash-logger.js:388 app-pool:_scheduleAppReload Kicking off reloadTimer {reloadWait: 300000}
16:00:16.882 stash-logger.js:388 app-pool:_scheduleAppReload {reloadInterval: 300000}
16:00:16.884 stash-logger.js:388 app-pool:_scheduleAppReload {reloadFailureCount: 0}
16:00:16.885 stash-logger.js:388 app-pool:_scheduleAppReload Kicking off reloadTimer {reloadWait: 300000}
(index)userIdnameaddressstateconfinedmutedheldpurpose(index)userIdnameaddressstateconfinedmutedheldpurpose3d894496-ae00-433c-88c7-160e7e833db6"ba003973-9437-4f10-be78-4885f403d1fb"undefined"sip:5e7fa063570b9d148ab072a0+ahs-hl.orgspan.com@127.0.0.1;language=en-US;user=voicemail""disconnected"falsefalsefalse"voicemail"4200f258-dc89-4717-a91f-707108251cbc"ba003973-9437-4f10-be78-4885f403d1fb"undefined"sip:5e7fa063570b9d148ab072a0+ahs-hl.orgspan.com;tg…-9ec4-86a4d8246440;trunk-context=ahs-hl@localhost""terminated"falsefalsefalse"user"c31ee89c-0599-465a-8dcb-89c97595b936"11f4d66c-0af7-4a11-833b-e0e8b695324e"undefined"sip:5d7be1ad6c0ca818e8f4a279+ahs-hl.orgspan.com@localhost""terminated"falsefalsefalse"user"
#Implementation#Routing(ACD/IVR)#SIP/VolP#Telephony------------------------------
Muhammad Zubair
Alberta Health Services
------------------------------