Genesys Cloud CX (formerly PureCloud)

Discussion Thread View

which dashboards the agent is part of ?

  • 1.  which dashboards the agent is part of ?

    Posted 4 days ago
    Hi There,

    We do have multiple divisions in our GC Org. From time to time agents are moved from one division to other. If an agent is a member of the agent status view widget in a dashboard and moved to another division, all the users of that division lost the agent status view in the dashboard because one of the members does not belong to the division to which they don't have access.

    What is the best way to check which dashboard the agent is part of rather than going to each dashboard to check that?
    #Implementation
    #PlatformAdministration
    #SystemAdministration
    #Unsure/Other

    ------------------------------
    Prem
    ------------------------------