Brett,
The events that we leverage to make this possible are covered here: https://help.mypurecloud.com/articles/events-in-salesforce/. Under the "Lightning" tab, there is also a link to our Github example that contains an example lightning component, as well as instructions on training the Einstein model, etc. https://github.com/MyPureCloud/purecloud-for-salesforce-einstein-example
Please let me know if there's additional questions after you've had a chance to review this.
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Richard Schott
Genesys - Employees
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Original Message:
Sent: 02-25-2020 11:10
From: Brett Williams
Subject: Genesys Cloud Community Q&A Show - Episode 2 💖
There was a nugget dropped in this episode around integration of chat and Salesforce knowledge, searching Salesforce Knowledge during that chat to surface recommended knowledge articles. Do you have some additional information that you can share how you would build out this functionality? Architecture or patterns?
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Brett Williams
Consulting Architect
Principal - www.Principal.com
Original Message:
Sent: 02-12-2020 08:51
From: Cole Callahan
Subject: Genesys Cloud Community Q&A Show - Episode 2 💖
Join Community Manager Matt and Salesforce expert Richard Schott as they discuss burning questions from the Genesys Cloud Community. This week's questions include:
Show and Tell (Walkthrough):
- Workspace Transfer Functionality in Salesforce Integration
Expert Picks (Questions from the Community):
- API
- Upon receiving a phone call, change the Salesforce page to show the "contact" page of the caller
- Salesforce Q&A
Make sure to SUBSCRIBE to the Genesys Community YouTube Channel!
#Integrations
#PlatformAdministration
#SystemAdministration
#PureCloudQAEpisode
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Cole Callahan
Genesys - Employees
Online Community Coordinator
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