Hi,
We have created a ticket on developer forum and they suggested to create a ticket here. Below is the description of the problem:
From my tests, it seems that FQDNs for Outbound SIP Servers are not resolved to respective SRV records.
Ways to re-produce :
- Create or edit an existing trunk on purecloud (Telephony/Trunks/External Trunks)
- Enter an FQDN that only has SRV records (under Outbound ---> SIP Servers or Proxies )
- mypurecloud fails to connect to the external SIP endpoint
Now if you create multiple A records for the same FQDN, integration with the "Outbound SIP Server" works.
On top of that, it seems that mypurecloud detects the multiple A records and uses it to load-balance traffic across the remote endpoints. Also it seems that mypurecloud detects if there is an issue with one remote endpoint and fail-overs to the next one.
So, mypurecloud does not support SRV records for remote endpoints?
If so, are there any plans to enable SRV support?
thanks
#Implementation#Integrations#SIP/VolP#Telephony------------------------------
Ioannis Gkouveros
Omilia Ltd
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