Thank you Richard,
The viability you mention is one of the reasons we did it, but for some reason we can still see data/recordings across both divisions.
As you also mentioned, the administration does add some additional work and maybe I have not completed the split thoroughly so that it works correctly where supervisors from one division cannot see queue data/recordings from the other division.
Thank you, Mike
Mike Schimento
Telecommunications Specialist III
Zenith Insurance Company
1390 Main Street
Sarasota, FL 34236
Office Phone: 941.906.5955
Fax Number: 941.906.4347
E-mail: mschimento@thezenith.com
TheZenith.com
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