Genesys Cloud (formerly PureCloud)

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Preview Dialing mode and Outbloud Flows

  • 1.  Preview Dialing mode and Outbloud Flows

    Posted 19 days ago
    This is, I hope, a simple question though I haven't found an answer on the documentation.

    When one's running an outbound campaign in Preview dialing mode, as the contacts on the list are processed, can they go through an Outbound Flow (if one set's it up) or they go straight to the Queue and thus an Agent?
    #Outbound

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    Matias Tonazzi
    Interaxa S.A.
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