Genesys Cloud CX (formerly PureCloud)

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Voice Transcription & PCI compliance

  • 1.  Voice Transcription & PCI compliance

    GCAP Member
    Posted 11 days ago
    Morning!

    I was wondering if there are any other PCI Compliant organizations within Genesys Cloud that currently have Voice Transcription enabled .. and if so - would anyone want to have a quick chat?

    Thanks!!
    #AskMeAnything(AMA)

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    Kymberli O'Hagan
    Product Owner, Omni-Channel
    Alberta Motor Association
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  • 2.  RE: Voice Transcription & PCI compliance

    Top 25 Contributor
    Posted 11 days ago
    Hi Kymberli

    It's important here to be using secure flows at any point where sensitive/protected information could be captured) and being careful as to what data from those secure flows gets set as participant data or is passed back to the agent.

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    Vaun McCarthy
    NTT New Zealand Limited
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