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  • 1.  Queue Overflow

    Posted 02-24-2021 13:01
    We have a customer asking for Queue Overflow.   Example.   Calls waiting for any agent in Queue1, after 3 minutes of waiting they overflow to Queue2.  Is this possible, perhaps using Architect In-Queue call flow?
    #Implementation

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    Martin Bunting
    i3Vision Technologies Inc.
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  • 2.  RE: Queue Overflow

    GENESYS
    Posted 02-24-2021 13:32
    Create an in-queue flow for Queue1.  Play hold music for 3 minutes then transfer to Queue2.  If an agent picks up the call before the 3 minutes are up, the in-queue flow is ended so it doesn't get to the transfer.

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    Melissa Bailey
    Genesys - Employees
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  • 3.  RE: Queue Overflow

    Posted 02-24-2021 14:55
    Thanks, that works perfectly.

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    Martin Bunting
    i3Vision Technologies Inc.
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