Genesys Cloud (formerly PureCloud)

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PureCloud Instance only handling Digital Channels - Is it mandatory to buy and deploy Edge Servers?

  • 1.  PureCloud Instance only handling Digital Channels - Is it mandatory to buy and deploy Edge Servers?

    Posted 10-31-2019 14:20
    Hi,

    One of our customers is asking to have only Mail, Chat and Social Media channels.

    The question is the following:

    Do we need to have Edge Servers associated to this Instance, as these servers will not be used ?

    Thanks

    Regards
    #DigitalChannels

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    Jorge Marcelo Negri
    Senior Project Consultant
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
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