Genesys Cloud CX

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  • 1.  SMS Campaigns

    Posted 05-17-2022 10:39
    I have a customer wishing to embed images in their SMS campaigns.  I don't believe this is possible today using the imported CSV lists or an SMS Campaign Template (Canned Responses).  I am wondering if anyone has found a workaround to add images to an SMS Campaign.

    Martin Bunting
    i3Vision Technologies Inc.

  • 2.  RE: SMS Campaigns
    Best Answer

    Posted 05-18-2022 06:49
    Hi Martin - we are about to start the work to support MMS in SMS campaigns, allowing the user to add a media file (via the template) to their SMS messages. We don't have a confirmed delivery date yet but we do expect it in H2.


    Jody Nabuurs
    Genesys - Employees

  • 3.  RE: SMS Campaigns

    Posted 12 days ago
    Hello Jody,

    Do you have any new information on the subject?

    What will be the novelties brought to the SMS campaign model? Will the addition of a hypertext link be taken into account, as in the standard SMS model?

    Thank you in advance for your return.

    Best Regards,

    Benjamin PIROUX