In a few of our call-flows we have menus that have options that when pressed transfer out of the PureCloud World to outside vendors, etc.

because all the trunking has recording turned on, these calls are being recorded, since not attached to an agent or a Queue I cannot set a policy to immediately delete the recording or set a day limit to delete.

I know the recordings can be manually deleted, but over a weekend we can get upwards of 200 of these calls (because they forward to 3rd party vendors that cover for us while the business is closed).

we would like them deleted daily because PII data, etc. are discussed on the call

Is there another way to actually delete these recordings that anyone knows of?

Thank you, Mike

#Telephony

------------------------------
Michael Schimento
Zenith Insurance Company
------------------------------

If you enable release link transfer on the trunks, the recordings will stop once the call transfers outside of PureCloud.

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 08-16-2019 13:50
From: Michael Schimento
Subject: Deleting Call recordings

In a few of our call-flows we have menus that have options that when pressed transfer out of the PureCloud World to outside vendors, etc.

because all the trunking has recording turned on, these calls are being recorded, since not attached to an agent or a Queue I cannot set a policy to immediately delete the recording or set a day limit to delete.

I know the recordings can be manually deleted, but over a weekend we can get upwards of 200 of these calls (because they forward to 3rd party vendors that cover for us while the business is closed).

we would like them deleted daily because PII data, etc. are discussed on the call

Is there another way to actually delete these recordings that anyone knows of?

Thank you, Mike

#Telephony

------------------------------
Michael Schimento
Zenith Insurance Company
------------------------------

I will give it a try, thank you

Sent from my iPhone
***********************************************************
NOTICE:
This e-mail, including attachments, contains information
that may be confidential, protected by the attorney/client
or other privileges, or exempt from disclosure under
applicable law. Further, this e-mail may contain
information that is proprietary and/or constitutes a trade
secret. This e-mail, including attachments, constitutes
non-public information intended to be conveyed only to the
designated recipient of this communication, please be
advised that any disclosure, dissemination, distribution,
copying, or other use of this communication or any attached
document is strictly prohibited. If you have received this
communication in error, please notify the sender
immediately by reply e-mail and promptly destroy all
electronic and printed copies of this communication and
attached documents.
***********************************************************


Original Message------

If you enable release link transfer on the trunks, the recordings will stop once the call transfers outside of PureCloud.

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 08-16-2019 13:50
From: Michael Schimento
Subject: Deleting Call recordings

In a few of our call-flows we have menus that have options that when pressed transfer out of the PureCloud World to outside vendors, etc.

because all the trunking has recording turned on, these calls are being recorded, since not attached to an agent or a Queue I cannot set a policy to immediately delete the recording or set a day limit to delete.

I know the recordings can be manually deleted, but over a weekend we can get upwards of 200 of these calls (because they forward to 3rd party vendors that cover for us while the business is closed).

we would like them deleted daily because PII data, etc. are discussed on the call

Is there another way to actually delete these recordings that anyone knows of?

Thank you, Mike

#Telephony

------------------------------
Michael Schimento
Zenith Insurance Company
------------------------------

I have one Policy which deletes all recordings longer than 2 seconds:



------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 08-16-2019 14:20
From: Michael Schimento
Subject: Deleting Call recordings

I will give it a try, thank you

Sent from my iPhone
***********************************************************
NOTICE:
This e-mail, including attachments, contains information
that may be confidential, protected by the attorney/client
or other privileges, or exempt from disclosure under
applicable law. Further, this e-mail may contain
information that is proprietary and/or constitutes a trade
secret. This e-mail, including attachments, constitutes
non-public information intended to be conveyed only to the
designated recipient of this communication, please be
advised that any disclosure, dissemination, distribution,
copying, or other use of this communication or any attached
document is strictly prohibited. If you have received this
communication in error, please notify the sender
immediately by reply e-mail and promptly destroy all
electronic and printed copies of this communication and
attached documents.
***********************************************************


Original Message------

If you enable release link transfer on the trunks, the recordings will stop once the call transfers outside of PureCloud.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 08-16-2019 13:50
From: Michael Schimento
Subject: Deleting Call recordings

In a few of our call-flows we have menus that have options that when pressed transfer out of the PureCloud World to outside vendors, etc.

because all the trunking has recording turned on, these calls are being recorded, since not attached to an agent or a Queue I cannot set a policy to immediately delete the recording or set a day limit to delete.

I know the recordings can be manually deleted, but over a weekend we can get upwards of 200 of these calls (because they forward to 3rd party vendors that cover for us while the business is closed).

we would like them deleted daily because PII data, etc. are discussed on the call

Is there another way to actually delete these recordings that anyone knows of?

Thank you, Mike

#Telephony

------------------------------
Michael Schimento
Zenith Insurance Company
------------------------------

so, as long as you have your Queues or Agents assigned in a different Policy, the Policy they reside in would ignore your 2 second Policy?



------------------------------
Michael Schimento
Zenith Insurance Company
------------------------------

Original Message:
Sent: 08-16-2019 16:53
From: George Ganahl
Subject: Deleting Call recordings

I have one Policy which deletes all recordings longer than 2 seconds:

Then I have other policies which retain just the interactions I actually want to keep, such as ones on a particular queue or whatever.

That way I only keep the recordings I actually want to save and not every call that traverses the External Trunk.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 08-16-2019 14:20
From: Michael Schimento
Subject: Deleting Call recordings

I will give it a try, thank you

Sent from my iPhone
***********************************************************
NOTICE:
This e-mail, including attachments, contains information
that may be confidential, protected by the attorney/client
or other privileges, or exempt from disclosure under
applicable law. Further, this e-mail may contain
information that is proprietary and/or constitutes a trade
secret. This e-mail, including attachments, constitutes
non-public information intended to be conveyed only to the
designated recipient of this communication, please be
advised that any disclosure, dissemination, distribution,
copying, or other use of this communication or any attached
document is strictly prohibited. If you have received this
communication in error, please notify the sender
immediately by reply e-mail and promptly destroy all
electronic and printed copies of this communication and
attached documents.
***********************************************************


Original Message------

If you enable release link transfer on the trunks, the recordings will stop once the call transfers outside of PureCloud.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 08-16-2019 13:50
From: Michael Schimento
Subject: Deleting Call recordings

In a few of our call-flows we have menus that have options that when pressed transfer out of the PureCloud World to outside vendors, etc.

because all the trunking has recording turned on, these calls are being recorded, since not attached to an agent or a Queue I cannot set a policy to immediately delete the recording or set a day limit to delete.

I know the recordings can be manually deleted, but over a weekend we can get upwards of 200 of these calls (because they forward to 3rd party vendors that cover for us while the business is closed).

we would like them deleted daily because PII data, etc. are discussed on the call

Is there another way to actually delete these recordings that anyone knows of?

Thank you, Mike

#Telephony

------------------------------
Michael Schimento
Zenith Insurance Company
------------------------------

Yes.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 08-17-2019 07:51
From: Michael Schimento
Subject: Deleting Call recordings

so, as long as you have your Queues or Agents assigned in a different Policy, the Policy they reside in would ignore your 2 second Policy?



------------------------------
Michael Schimento
Zenith Insurance Company

Original Message:
Sent: 08-16-2019 16:53
From: George Ganahl
Subject: Deleting Call recordings

I have one Policy which deletes all recordings longer than 2 seconds:

Then I have other policies which retain just the interactions I actually want to keep, such as ones on a particular queue or whatever.

That way I only keep the recordings I actually want to save and not every call that traverses the External Trunk.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 08-16-2019 14:20
From: Michael Schimento
Subject: Deleting Call recordings

I will give it a try, thank you

Sent from my iPhone
***********************************************************
NOTICE:
This e-mail, including attachments, contains information
that may be confidential, protected by the attorney/client
or other privileges, or exempt from disclosure under
applicable law. Further, this e-mail may contain
information that is proprietary and/or constitutes a trade
secret. This e-mail, including attachments, constitutes
non-public information intended to be conveyed only to the
designated recipient of this communication, please be
advised that any disclosure, dissemination, distribution,
copying, or other use of this communication or any attached
document is strictly prohibited. If you have received this
communication in error, please notify the sender
immediately by reply e-mail and promptly destroy all
electronic and printed copies of this communication and
attached documents.
***********************************************************


Original Message------

If you enable release link transfer on the trunks, the recordings will stop once the call transfers outside of PureCloud.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 08-16-2019 13:50
From: Michael Schimento
Subject: Deleting Call recordings

In a few of our call-flows we have menus that have options that when pressed transfer out of the PureCloud World to outside vendors, etc.

because all the trunking has recording turned on, these calls are being recorded, since not attached to an agent or a Queue I cannot set a policy to immediately delete the recording or set a day limit to delete.

I know the recordings can be manually deleted, but over a weekend we can get upwards of 200 of these calls (because they forward to 3rd party vendors that cover for us while the business is closed).

we would like them deleted daily because PII data, etc. are discussed on the call

Is there another way to actually delete these recordings that anyone knows of?

Thank you, Mike

#Telephony

------------------------------
Michael Schimento
Zenith Insurance Company
------------------------------

The information from both you and Melissa was very helpful.

I appreciate the help.......

Mike

------------------------------
Michael Schimento
Zenith Insurance Company
------------------------------

Original Message:
Sent: 08-19-2019 09:45
From: George Ganahl
Subject: Deleting Call recordings

Yes.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 08-17-2019 07:51
From: Michael Schimento
Subject: Deleting Call recordings

so, as long as you have your Queues or Agents assigned in a different Policy, the Policy they reside in would ignore your 2 second Policy?



------------------------------
Michael Schimento
Zenith Insurance Company

Original Message:
Sent: 08-16-2019 16:53
From: George Ganahl
Subject: Deleting Call recordings

I have one Policy which deletes all recordings longer than 2 seconds:

Then I have other policies which retain just the interactions I actually want to keep, such as ones on a particular queue or whatever.

That way I only keep the recordings I actually want to save and not every call that traverses the External Trunk.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 08-16-2019 14:20
From: Michael Schimento
Subject: Deleting Call recordings

I will give it a try, thank you

Sent from my iPhone
***********************************************************
NOTICE:
This e-mail, including attachments, contains information
that may be confidential, protected by the attorney/client
or other privileges, or exempt from disclosure under
applicable law. Further, this e-mail may contain
information that is proprietary and/or constitutes a trade
secret. This e-mail, including attachments, constitutes
non-public information intended to be conveyed only to the
designated recipient of this communication, please be
advised that any disclosure, dissemination, distribution,
copying, or other use of this communication or any attached
document is strictly prohibited. If you have received this
communication in error, please notify the sender
immediately by reply e-mail and promptly destroy all
electronic and printed copies of this communication and
attached documents.
***********************************************************


Original Message------

If you enable release link transfer on the trunks, the recordings will stop once the call transfers outside of PureCloud.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 08-16-2019 13:50
From: Michael Schimento
Subject: Deleting Call recordings

In a few of our call-flows we have menus that have options that when pressed transfer out of the PureCloud World to outside vendors, etc.

because all the trunking has recording turned on, these calls are being recorded, since not attached to an agent or a Queue I cannot set a policy to immediately delete the recording or set a day limit to delete.

I know the recordings can be manually deleted, but over a weekend we can get upwards of 200 of these calls (because they forward to 3rd party vendors that cover for us while the business is closed).

we would like them deleted daily because PII data, etc. are discussed on the call

Is there another way to actually delete these recordings that anyone knows of?

Thank you, Mike

#Telephony

------------------------------
Michael Schimento
Zenith Insurance Company
------------------------------

Happy to help. Let us know if it works the way you need it to.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 08-19-2019 09:53
From: Michael Schimento
Subject: Deleting Call recordings

The information from both you and Melissa was very helpful.

I appreciate the help.......

Mike

------------------------------
Michael Schimento
Zenith Insurance Company

Original Message:
Sent: 08-19-2019 09:45
From: George Ganahl
Subject: Deleting Call recordings

Yes.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 08-17-2019 07:51
From: Michael Schimento
Subject: Deleting Call recordings

so, as long as you have your Queues or Agents assigned in a different Policy, the Policy they reside in would ignore your 2 second Policy?



------------------------------
Michael Schimento
Zenith Insurance Company

Original Message:
Sent: 08-16-2019 16:53
From: George Ganahl
Subject: Deleting Call recordings

I have one Policy which deletes all recordings longer than 2 seconds:

Then I have other policies which retain just the interactions I actually want to keep, such as ones on a particular queue or whatever.

That way I only keep the recordings I actually want to save and not every call that traverses the External Trunk.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 08-16-2019 14:20
From: Michael Schimento
Subject: Deleting Call recordings

I will give it a try, thank you

Sent from my iPhone
***********************************************************
NOTICE:
This e-mail, including attachments, contains information
that may be confidential, protected by the attorney/client
or other privileges, or exempt from disclosure under
applicable law. Further, this e-mail may contain
information that is proprietary and/or constitutes a trade
secret. This e-mail, including attachments, constitutes
non-public information intended to be conveyed only to the
designated recipient of this communication, please be
advised that any disclosure, dissemination, distribution,
copying, or other use of this communication or any attached
document is strictly prohibited. If you have received this
communication in error, please notify the sender
immediately by reply e-mail and promptly destroy all
electronic and printed copies of this communication and
attached documents.
***********************************************************


Original Message------

If you enable release link transfer on the trunks, the recordings will stop once the call transfers outside of PureCloud.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 08-16-2019 13:50
From: Michael Schimento
Subject: Deleting Call recordings

In a few of our call-flows we have menus that have options that when pressed transfer out of the PureCloud World to outside vendors, etc.

because all the trunking has recording turned on, these calls are being recorded, since not attached to an agent or a Queue I cannot set a policy to immediately delete the recording or set a day limit to delete.

I know the recordings can be manually deleted, but over a weekend we can get upwards of 200 of these calls (because they forward to 3rd party vendors that cover for us while the business is closed).

we would like them deleted daily because PII data, etc. are discussed on the call

Is there another way to actually delete these recordings that anyone knows of?

Thank you, Mike

#Telephony

------------------------------
Michael Schimento
Zenith Insurance Company
------------------------------

I implemented this and do think it is working, but this morning we seem to be having issues with interactions appearing in personal history and under Performance, Interactions.

so not sure if PureCloud (whether or not the recording is deleted the interaction information should still be there) is having an issue this morning or not so I pulled the Policy for now. Oddly the interactions started to appear once I did.....


------------------------------
Michael Schimento
Zenith Insurance Company
------------------------------

Original Message:
Sent: 08-19-2019 09:54
From: George Ganahl
Subject: Deleting Call recordings

Happy to help. Let us know if it works the way you need it to.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 08-19-2019 09:53
From: Michael Schimento
Subject: Deleting Call recordings

The information from both you and Melissa was very helpful.

I appreciate the help.......

Mike

------------------------------
Michael Schimento
Zenith Insurance Company

Original Message:
Sent: 08-19-2019 09:45
From: George Ganahl
Subject: Deleting Call recordings

Yes.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 08-17-2019 07:51
From: Michael Schimento
Subject: Deleting Call recordings

so, as long as you have your Queues or Agents assigned in a different Policy, the Policy they reside in would ignore your 2 second Policy?



------------------------------
Michael Schimento
Zenith Insurance Company

Original Message:
Sent: 08-16-2019 16:53
From: George Ganahl
Subject: Deleting Call recordings

I have one Policy which deletes all recordings longer than 2 seconds:

Then I have other policies which retain just the interactions I actually want to keep, such as ones on a particular queue or whatever.

That way I only keep the recordings I actually want to save and not every call that traverses the External Trunk.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 08-16-2019 14:20
From: Michael Schimento
Subject: Deleting Call recordings

I will give it a try, thank you

Sent from my iPhone
***********************************************************
NOTICE:
This e-mail, including attachments, contains information
that may be confidential, protected by the attorney/client
or other privileges, or exempt from disclosure under
applicable law. Further, this e-mail may contain
information that is proprietary and/or constitutes a trade
secret. This e-mail, including attachments, constitutes
non-public information intended to be conveyed only to the
designated recipient of this communication, please be
advised that any disclosure, dissemination, distribution,
copying, or other use of this communication or any attached
document is strictly prohibited. If you have received this
communication in error, please notify the sender
immediately by reply e-mail and promptly destroy all
electronic and printed copies of this communication and
attached documents.
***********************************************************


Original Message------

If you enable release link transfer on the trunks, the recordings will stop once the call transfers outside of PureCloud.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 08-16-2019 13:50
From: Michael Schimento
Subject: Deleting Call recordings

In a few of our call-flows we have menus that have options that when pressed transfer out of the PureCloud World to outside vendors, etc.

because all the trunking has recording turned on, these calls are being recorded, since not attached to an agent or a Queue I cannot set a policy to immediately delete the recording or set a day limit to delete.

I know the recordings can be manually deleted, but over a weekend we can get upwards of 200 of these calls (because they forward to 3rd party vendors that cover for us while the business is closed).

we would like them deleted daily because PII data, etc. are discussed on the call

Is there another way to actually delete these recordings that anyone knows of?

Thank you, Mike

#Telephony

------------------------------
Michael Schimento
Zenith Insurance Company
------------------------------