Hello,

I am using the below billing API to query billed usages per hour. I am having difficult where if I run a query for the last hour it does not populate any information however when i run it for the full day for the previous day it returns a value.

The hourly query works for our lab system so not sure why it does not work for our Prod and customer systems.

'https://api.mypurecloud.com/api/v2/billing/reports/billableusage'

any help will be appreciated.

Regards

Conrad
#Ask Me Anything (AMA)
#Integrations

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Conrad Lemos
IP Integration
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For API questions I would recommend posting to the Genesys Cloud Developer Forum - https://developer.mypurecloud.com/forum/

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Donald Huovinen
Genesys - Employees
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Original Message:
Sent: 11-13-2020 02:55
From: Conrad Lemos
Subject: Billing API

Hello,

I am using the below billing API to query billed usages per hour. I am having difficult where if I run a query for the last hour it does not populate any information however when i run it for the full day for the previous day it returns a value.

The hourly query works for our lab system so not sure why it does not work for our Prod and customer systems.

'https://api.mypurecloud.com/api/v2/billing/reports/billableusage'

any help will be appreciated.

Regards

Conrad
#Ask Me Anything (AMA)
#Integrations

------------------------------
Conrad Lemos
IP Integration
------------------------------