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  • 1.  GENESYS DIALOG ENGINE CUSTOMIZATION

    Posted 06-16-2021 09:23
    Edited by Matt Lawson 05-09-2022 09:31
    Hello all,

    I do have requirement of integrating Genesys Dialog Engine with Genesys Cloud basically Genesys Widget. As all know , it doesn't support Rich Media.

    hence, I'm looking your support interms of customization of product, Anyone here has done it by adding button, adaptive cards , suggestion chips or date pickers.If yes, Could you please provide the way how you have achieved  and solutions ideas would be appreciated.

    Thanks.

    Regards,
    GK
    #Ask Me Anything (AMA)
    #ArchitectureandDesign
    #DigitalChannels
    #Integrations
    #Omni-ChannelDesktop/UserInterface
    #PlatformAdministration


  • 2.  RE: GENESYS DIALOG ENGINE CUSTOMIZATION

    Posted 07-29-2021 01:03
    Did you get an answer on this?

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    Daniel Buxton
    Acquire BPO
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  • 3.  RE: GENESYS DIALOG ENGINE CUSTOMIZATION

    Posted 07-29-2021 01:25
    Rich media support is built into the new Web Messaging APIs and Bot Flows will support them soon as well.  Last Roadmap showed quick replies, carousels, and action buttons.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 4.  RE: GENESYS DIALOG ENGINE CUSTOMIZATION

    Posted 08-02-2021 18:19

    I can see the ability to send images in the Web Messaging API but nothing on things like Quick Replies or other rich media. 

    I understand Quick Replies may be in Beta now, I have beta access to Web Messaging, does something else need to be turned on?



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    Angus Huckle
    Spark NZ Trading
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