Genesys Cloud (formerly PureCloud)

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Holiday Scheduling

  • 1.  Holiday Scheduling

    Posted 11-13-2019 13:05
    We have 6 Schedule Groups and each group all observe the same holiday schedule.

    As it is right now, I have to enter the individual holidays into each group as that is the only way I know how to do this. Is it possible to put all the holidays in one container and then have the 6 Schedule Groups use the container with all the holidays?


    #AskMeAnything(AMA)

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    Ben Marthin
    Vehicle Service Group, LLC
    PureCloud Go Live: 7/2019
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  • 2.  RE: Holiday Scheduling

    GENESYS
    Posted 11-13-2019 13:14
    Edited by Mike Hall 11-13-2019 13:14
    Currently, there is no layer between Schedules and Schedule Groups to accomplish what you're trying to do. It's sounds like all six Schedule Groups are the same though. Is the only difference their time zone or are they used for different things?

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    Mike Hall
    Software Engineer - Team Lead
    Genesys - Employees
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  • 3.  RE: Holiday Scheduling

    GENESYS
    Posted 11-13-2019 13:15
    Edited by Matt Lawson 11-13-2019 13:21

    Hi Ben,

    At this time we do not have a way to put multiple holidays within one schedule.  We recommend using the same process that you are currently using but I would also recommend requesting to have multiple holidays within a schedule by going to our enhancement request website: https://purecloud.ideas.aha.io/portal_session/new



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    Gage Decker
    Genesys - Employees
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  • 4.  RE: Holiday Scheduling

    GCAP Member
    Posted 14 days ago
    Hi
    is here any news? Is it very inefficient to manage the holiday in such ways.

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    Gennaro Montanino
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  • 5.  RE: Holiday Scheduling

    Top 25 Contributor
    Posted 12 days ago
    While waiting for improvements, I've found it best to name all my holidays starting with the word "Holiday" to make it easier to find and make sure you get them all when you have to add them to a bunch of schedule groups.

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    Mike Steinke
    Inflow Communications
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  • 6.  RE: Holiday Scheduling

    Posted 12 days ago
    I haven't even figured out how to make a recurring holiday work if the holiday is observed on the preceding Friday for Saturday holidays, or if the following Monday is observed for Sunday holidays.  We have to watch / monitor numerous holidays and make manual adjustments.

    Anyone have any tips for this?

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    Brenda Wynne
    Alcon Vision LLC
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  • 7.  RE: Holiday Scheduling

    Top 25 Contributor
    Posted 12 days ago
    I do!  Use the conditional rules.  For example, for Independence day in the US you will need 3 Holidays set up.
    1st, Set up a recurring every year for the 4th day of July, then add the conditional rules and select Mo, Tu, We, Th Fr as the days
    2nd, Set up a recurring every year for the 3rd day of July, then add the conditional rule and select on Fr as the only day
    3rd, Set up a recurring every year for the 5th day of July, then add the conditional rule and select Mo as the only day

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    Mike Steinke
    Inflow Communications
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  • 8.  RE: Holiday Scheduling

    Posted 12 days ago
    Thanks Mike.

    I was hoping there would be a way to do it with a single holiday because we currently have 27 different countries using our PureCloud now, and more to come.  But your suggestion would work and I would only need to configure it once.  I will at least use it for our US sites.

    Maybe that rule - observing weekend holidays on the Friday before/Monday after - is just a US thing.

    Some of the Latin America countries have crazy rules for holiday with a lot of "it depends" that I think I may give up on recurring holidays altogether!


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    Brenda Wynne
    Alcon Vision LLC
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  • 9.  RE: Holiday Scheduling

    Top 25 Contributor
    Posted 12 days ago
    The if it falls on Saturday observe on Friday, if Sunday observe on Monday is pretty standard in the US.  The fun one is the Friday after Thanksgiving.  It can be programmed, but you need 7 schedules to do it.  If you are doing a lot of schedules, play with the iCal rules button in the top right.  I made myself a spreadsheet of Holiday names and iCal rules so I can pretty easily add the 20ish holiday schedules we generally need for a new customer.  As an example, here are the iCal rules for the 3 Independence day holidays.  To build them, I just add a new schedule, give it a name, hit the all day slider, open the iCal window and paste in the rule.

    FREQ=YEARLY;INTERVAL=1;BYMONTH=7;BYMONTHDAY=4;BYDAY=MO,TU,WE,TH,FR
    FREQ=YEARLY;INTERVAL=1;BYMONTH=7;BYMONTHDAY=3;BYDAY=FR
    FREQ=YEARLY;INTERVAL=1;BYMONTH=7;BYMONTHDAY=5;BYDAY=MO


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    Mike Steinke
    Inflow Communications
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  • 10.  RE: Holiday Scheduling

    Posted 12 days ago

    I just create a separate holiday that covers the Friday after Thanksgiving

     

     






  • 11.  RE: Holiday Scheduling

    Top 25 Contributor
    Posted 12 days ago
    But then you have to change it.  You can't just do 4th Friday because sometimes it's the 5th Friday.  If you build all these, you can "set it and forget it"
    Holiday Friday after Thanksgiving (observed 11/23) FREQ=YEARLY;INTERVAL=1;BYMONTHDAY=23;BYMONTH=11;BYDAY=FR
    Holiday Friday after Thanksgiving (observed 11/24) FREQ=YEARLY;INTERVAL=1;BYMONTHDAY=24;BYMONTH=11;BYDAY=FR
    Holiday Friday after Thanksgiving (observed 11/25) FREQ=YEARLY;INTERVAL=1;BYMONTHDAY=25;BYMONTH=11;BYDAY=FR
    Holiday Friday after Thanksgiving (observed 11/26) FREQ=YEARLY;INTERVAL=1;BYMONTHDAY=26;BYMONTH=11;BYDAY=FR
    Holiday Friday after Thanksgiving (observed 11/27) FREQ=YEARLY;INTERVAL=1;BYMONTHDAY=27;BYMONTH=11;BYDAY=FR
    Holiday Friday after Thanksgiving (observed 11/28) FREQ=YEARLY;INTERVAL=1;BYMONTHDAY=28;BYMONTH=11;BYDAY=FR
    Holiday Friday after Thanksgiving (observed 11/29) FREQ=YEARLY;INTERVAL=1;BYMONTHDAY=29;BYMONTH=11;BYDAY=FR


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    Mike Steinke
    Inflow Communications
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  • 12.  RE: Holiday Scheduling

    NEW MEMBER
    Posted 5 days ago
    Hi Brenda,

    Christmas and Boxing Day are good examples of this in Australia!

    • If Christmas Day is Friday, then 28th is Monday (substitute Holiday for Boxing Day)
    • If Christmas Day is Saturday, then 27th is Monday (substitute Holiday for Christmas) and 28th is Tuesday (substitute Holiday for Boxing Day)
    • If Christmas Day is Sunday, then 26th is Monday (normal Boxing Day) and 27th is Tuesday (substitute Holiday for Christmas)
    So we set ...
    • Christmas SUB = Holiday on December 27 if Day = Monday or Tuesday
    • Boxing Day SUB = Holiday on December 28 if Day = Monday or Tuesday
    Hope this helps :)


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      Thanks and regards,
      Malcolm Green
      Nexon Asia Pacific
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    • 13.  RE: Holiday Scheduling

      NEW MEMBER
      Posted 5 days ago
      Hi Ben,

      Perhaps use a Schedule Group block to define your holidays, then put a Switch Block on the Open Leg that activates a specific Schedule based on some variable?

      Cheers.​

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      Thanks and regards,
      Malcolm Green
      Nexon Asia Pacific
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