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Get Phone Number of Customer on WhatsApp

  • 1.  Get Phone Number of Customer on WhatsApp

    GCAP Member
    Posted 11-09-2019 04:17
    Dear Community Team,

    in Whatsapp interaction Agent can not see Customer phone number , they see the name of customer (which they given in their whatsapp)
    what we need to do to get this to agent window.

    if we go performance > interaction  then number is there
    #DigitalChannels

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    Noufal Ebrahim

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  • 2.  RE: Get Phone Number of Customer on WhatsApp

    Posted 12-03-2019 11:51
    Hi Noufal,
    You can use scripts to show, passing the system variable "Message.Message.senderAddress" from architect flow to script.


    Best Regards!

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    Val Appleyard
    Know How SA
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