Genesys Cloud (formerly PureCloud)

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Orphan recording affect the edge´s performance?

  • 1.  Orphan recording affect the edge´s performance?

    Posted 07-20-2020 22:45
    Hi
    Somebody tell me if the edge´s performance is affected when there are a lot of orphan recordings?
    Is possible delete all orphan recordings since the API, I do not found the method
    #Telephony

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    Gladys Galabay
    High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
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  • 2.  RE: Orphan recording affect the edge´s performance?

    Posted 20 days ago
    Hi Gladys,

    You can monitor the Edge resources when you go to the Edge settings:

    Even if you have a high number of recordings on the Edge this should not be a problem.

    Yes, you can delete all of them using the RecordingApi:
    DELETE  /api/v2/orphanrecordings/{orphanId}


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    Paulo Mesquita
    Spark NZ Trading
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