Genesys Cloud (formerly PureCloud)

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Genesys Cloud is Work-From-Home ready but there are some items to consider when transitioning

  • 1.  Genesys Cloud is Work-From-Home ready but there are some items to consider when transitioning

    GENESYS
    Posted 15 days ago
    Edited by Rebecca Harper 14 days ago
    Many of our Customers have moved to working from home without a hitch, this year, however there were several Customers, in the ANZ region, that hit common hurdles. Here are some handy tips to get you started:

     • Using WebRTC or remote number stations reduces the need to purchase extra hardware (these will have to be configured if not currently used)
     • Check Edge ports and services that are required for WebRTC: https://help.mypurecloud.com/articles/ports-and-services-for-webrtc/
     • Check bandwidth and environment requirements at the Edge and user locations to support WebRTC stations, as internet traffic will increase.
       o Bandwidth Calculator: https://help.mypurecloud.com/articles/bandwidth-calculator/
       o Network readiness assessment: http://australia.pna.inindca.com:8080/myspeed/purecloud_presales_version_1.html
       o WebRTC test: https://apps.mypurecloud.com.au/webrtc-troubleshooter/
     • Check trunk capacities with the carrier if you intend to use remote number stations, as it will double the use of that.

    You can also visit our FAQ sheet on Remote Workers: https://www.genesys.com/en-sg/emergency-response/remote-workers-faq for more helpful hints.

    To those who have already transitioned to WFH we would love to hear about your experiences.
    #RemoteWorkEnablement

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    Rebecca Harper
    Genesys - Employees
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