Genesys Cloud (formerly PureCloud)

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Agent activated Music on Hold

  • 1.  Agent activated Music on Hold

    Top 25 Contributor
    Posted 10 days ago
    Is there a way to change the stock Music on Hold when a caller is speaking to the agent and the agent depresses the hold button.  I can change it in the IVR, but not sure about the agent putting the customer on hold.
    #AskMeAnything(AMA)

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    Martin Bunting
    i3Vision Technologies Inc.
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  • 2.  RE: Agent activated Music on Hold

    Posted 10 days ago
    You would have to replace the system on hold music.

    https://help.mypurecloud.com/articles/customize-agent-initiated-hold-music/

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    Paulo Mesquita
    Spark NZ Trading
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