Genesys Cloud - Main

 View Only

Discussion Thread View

  • 1.  Manipulate network rule

    Posted 03-17-2020 05:22
    Hi all,
    from your experience, it's possible to manipulate presentation number for intracall between purecloud agent?
    I.e., customer asks to remove all the character from @ .

    We try to change the network rule as is:

    ^([^@\:]+@)([^@ ]+)?$

    sip:$1

    the rule is only internal.
    But it seems doesn't work.

    Someone has an idea about it?
    BR Alessandro​
    #Telephony

    ------------------------------
    Alessandro Boni
    ComApp S.r.l
    ------------------------------


  • 2.  RE: Manipulate network rule

    Posted 03-17-2020 05:49
    In our example, when we call an internal user, we saw :

    sip:daniele.digiovanna%40comapp.it

    the main problem is how the manipulate the %40.
    BR Alessandro


    ------------------------------
    Alessandro Boni
    ComApp S.r.l
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources