Genesys Cloud CX

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  • 1.  Screen Capture technology

    Top 25 Contributor
    Posted 01-20-2022 16:19
    Is there an ETA when screen capture technology will be available to use for web-based access and not just desktop access?
    #Ask Me Anything (AMA)
    #ArchitectureandDesign
    #QualityManagement
    #Roadmap/NewFeatures
    #Unsure/Other

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    Amber Krueger
    Ultimus Fund Solutions
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  • 2.  RE: Screen Capture technology

    Posted 01-21-2022 16:18
    We're also interested in this answer. We've had a much better user experience switching from the desktop app to the web app, but we had to forfeit screen capture.

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    Cory King
    IT Lead
    IGS Energy
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  • 3.  RE: Screen Capture technology

    GENESYS
    Posted 01-28-2022 13:01
    Hi Amber, Cory,

    We understand that there is a lot of interest on having screen recording to work without using the Genesys Cloud desktop app.  We are currently targeting beta for https://genesyscloud.ideas.aha.io/ideas/WEM-I-410 sometime in the second half of 2022.

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    Daniel Ho
    Product Line Manager – Recording and Quality Management, Genesys Cloud
    Workforce Engagement Management (WEM)
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