Hi Amber, Cory,
We understand that there is a lot of interest on having screen recording to work without using the Genesys Cloud desktop app. We are currently targeting beta for
https://genesyscloud.ideas.aha.io/ideas/WEM-I-410 sometime in the second half of 2022.
------------------------------
Daniel Ho
Product Line Manager – Recording and Quality Management, Genesys Cloud
Workforce Engagement Management (WEM)
------------------------------
Original Message:
Sent: 01-21-2022 16:17
From: Cory King
Subject: Screen Capture technology
We're also interested in this answer. We've had a much better user experience switching from the desktop app to the web app, but we had to forfeit screen capture.
------------------------------
Cory King
IT Lead
IGS Energy
Original Message:
Sent: 01-20-2022 16:19
From: Amber Krueger
Subject: Screen Capture technology
Is there an ETA when screen capture technology will be available to use for web-based access and not just desktop access?
#Ask Me Anything (AMA)
#ArchitectureandDesign
#QualityManagement
#Roadmap/NewFeatures
#Unsure/Other
------------------------------
Amber Krueger
Ultimus Fund Solutions
------------------------------