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Always Showing Dashboard display for remote workers.

  • 1.  Always Showing Dashboard display for remote workers.

    Posted 06-01-2021 05:37
    Hi,

    I am looking for options to show always dashboard screen to remote agents.

    My customer is requesting to see Performance Views while displaying Dashboard screen as well.
    However, currently when we see performance views, seeing dashboard at the same time can not be done.(need to move from performance view to dashboard)

    One options that I reached is to open another browse tabs and display Dashboard.
    But appears this is not supported  according to the below article in Resource Center.
    https://help.mypurecloud.com/faqs/why-do-multiple-concurrent-logins-cause-problems/

    If there are some workarounds or insights to achieve their request, could you share that here?
    Any comments related to this topic will be welcome!

    Thank you
    #RemoteWorkEnablement
    #Reporting/Analytics

    ------------------------------
    Tetsuro Fujisawa
    TSUZUKI DENKI CO LTD
    ------------------------------


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